Hi! I understand your GE washer and dryer were sending notifications to your iPhone via the SmartHQ app, but now they suddenly stopped. Let’s work together to get those notifications back.

To start, can you tell me if you still receive notifications from any other apps on your iPhone? Also, have you checked if the SmartHQ app itself is showing any errors or signs that the appliances are disconnected?

Meanwhile, here’s a step-by-step approach to troubleshoot the notifications issue:

1. Check iPhone Notification Settings:
- Open Settings on your iPhone.
- Scroll down to SmartHQ app.
- Tap Notifications.
- Ensure Allow Notifications is turned ON.
- Confirm that alerts are enabled on Lock Screen, Notification Center, and Banners.

2. Verify Notifications Within SmartHQ App:
- Open the SmartHQ app.
- Navigate to your connected washer and dryer settings (usually via an icon or menu).
- Look for a Notifications or Alerts section.
- Make sure all notification options are enabled for the washer and dryer.

3. Restart Devices and App:
- Power off and unplug your washer and dryer briefly to reboot them.
- Force quit the SmartHQ app on your iPhone and reopen it.
- Optionally, restart your iPhone to refresh app connections.

4. Check Network Connection:
- Ensure both your iPhone and appliances are on the same Wi-Fi network.
- Check if your Wi-Fi is working smoothly, as intermittent network issues can affect notifications.

5. App Update or Reinstall:
- Go to the App Store and see if there’s an update available for SmartHQ.
- If up-to-date, you might try deleting the app and reinstalling it to fix any potential glitches.

6. Appliance Account and Connection:
- In the SmartHQ app, verify your appliances are showing as connected.
- Sometimes devices may lose connection to the app’s cloud services, so try disconnecting and reconnecting the appliances if possible.

If you want, I can guide you through these steps in more detail, or if you’ve already tried some of these, please let me know which ones so I can guide you further.

Are you able to check your notification settings on your iPhone and in the SmartHQ app first? We can take it from there!

Smart Appliances - Not Receiving SmartHQ App Notifications