[PolyBuzz] It froze on the Lock Screen and I clicked on the screen and it says failed yo log i

G
Gloob
8 months ago In PolyBuzz
It froze on the Lock Screen and I clicked on the screen and it says failed yo log i

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Hi! I see your PolyBuzz app froze on the lock screen, and when you tapped it, you got a "failed to log in" message. That must interrupt your workflow. Just to make sure I fully understand, can you tell me:

- Did this happen after an app update or iOS update recently?
- Have you tried closing and reopening the app, or restarting your iPhone?
- Are you connected to Wi-Fi or cellular data, and have you noticed any connectivity issues?

Once I have these details, I can guide you through the best steps to get the app working again.

G
Gloob
8 months ago

It didn’t happen after an update I tried to close if i even deleted it and redownloaded it and i have good wifi but it wont work

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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Thanks for the additional info! Since you already deleted and reinstalled the app, and your Wi-Fi connection is good, it sounds like the issue might be on the server side or with your account specifically.

From what I've seen, sometimes PolyBuzz services experience temporary outages affecting login and app functionality. Some users have reported that the app or website was down for a few hours, causing similar login failures1.

Here’s what I recommend next:

1. Check PolyBuzz’s status: Visit their official social media pages or status page if available, to see if there’s a known outage or maintenance ongoing.
2. Try logging in on a different device or browser: This can help isolate whether the problem is with your iPhone or your account.
3. Reset network settings on your iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will clear cached network data that might be interfering with the login but note this will remove saved Wi-Fi passwords.
4. Double-check your login credentials: Make sure your username and password are correct and that your account hasn’t been locked or disabled.
5. Contact PolyBuzz support: If the above steps don’t fix the problem, reaching out to their support team via email or in-app help can help confirm account/server issues.

If you want, I can guide you through resetting your network settings or testing login on another device. Let me know! Are you satisfied with this approach so far?

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