Hi there! I see your eWallet app won’t open on your iPhone with iOS 18.7. Let’s get it working again.

To start, could you tell me if the app crashes immediately when you tap to open it, or does it just stay on a blank screen? Also, have you tried any fixes yet, such as restarting your phone or reinstalling the app?

Meanwhile, I’ll guide you through some initial steps that often help with this kind of issue:

1. Force close the eWallet app:
- Swipe up from the bottom of the screen and pause in the middle (if using iPhone with Face ID) or double-click the home button (if available)
- Find the eWallet app preview and swipe it up off the screen to close it
- Try reopening the app again

2. Restart your iPhone:
- Press and hold the side button and either volume button until the power off slider appears
- Slide it to turn off, wait 30 seconds, then press and hold the side button to turn it back on
- Open eWallet to check if it launches properly

3. Check for app update:
- Open the App Store
- Tap your profile icon at the top right
- Scroll to see pending updates, and if eWallet is listed, tap Update

4. Reinstall the app:
- Tap and hold the eWallet app icon until it jiggles
- Tap the “-” or choose “Remove App” then confirm delete
- Reinstall from the App Store

If those don’t work, checking your iPhone’s network settings might help since some wallet apps require internet or network authentication to open. You can reset network settings by going to:
Settings > General > Reset > Reset Network Settings (Note: this will remove saved Wi-Fi passwords, so have those handy)

After you try these steps or if you’ve already done some, please let me know what happened, and we can explore further.

Are you okay to proceed with these steps?

It crashes immediately

Thanks for letting me know that the eWallet app crashes right away on launch. That helps narrow it down. Since it crashes immediately, it often points to either corrupted app data, compatibility issues, or a software bug that’s causing the app to close.

Here’s what we can do step-by-step to address this on your iPhone with iOS 18.7:

1. Check for App Updates:
Sometimes, developers release updates to fix crash bugs. Open the App Store, tap your profile icon at the top-right, scroll to see pending updates, and update eWallet if available.

2. Reinstall the App:
Delete the eWallet app by holding its icon until it jiggles, tap “Remove App,” then reinstall it from the App Store. This can clear any corrupted files causing the crash.

3. Check for iOS Updates:
Go to Settings > General > Software Update to see if your iPhone has a newer iOS version available. Though you’re on 18.7, sometimes minor updates patch crashes.

4. Clear Storage or Reset Settings:
If your iPhone storage is nearly full, free up some space. Also, you can try resetting all settings (Settings > General > Reset > Reset All Settings), which won’t delete data but resets preferences that might interfere.

5. Ensure No Wallet File Conflicts:
If you use multiple devices with the same wallet or have multiple instances, conflicts can cause crashes. Closing potential duplicates or logging out elsewhere may help.

6. Check for Known Issues or Support from Developer:
According to the official eWallet support page, wallet file conflicts or locked wallets can crash the app. If reinstalling doesn’t fix it, contacting eWallet support ([email protected]) might be needed for wallet-specific issues10.

If you’ve already tried these and it still crashes, or if you want me to guide you through any step, just let me know! We’ll get it working.

Are you comfortable trying these steps now?