[Function Health] Sign up page does not progress after filling out fields. Yet I'm now receiving function promo emails

M
Mariah Manter
6 months ago In Function Health
Sign up page does not progress after filling out fields. Yet I'm now receiving function promo emails

Comments

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
6 months ago

Hi there! It sounds like you're trying to sign up for the health app, but after filling out the sign-up fields, the page doesn’t seem to move forward. Yet you are already receiving promo emails from Function Health. Let me understand a bit more:

- When you say the sign-up page doesn’t progress, does it just stay on the same screen, or do you see an error message or some sort of loading indicator?
- Have you tried signing up using a different browser or clearing your browser cache?
- Are you entering your email and other details exactly once, or have you tried multiple times with the same or different emails?

The fact that you’re receiving promo emails suggests maybe your email was registered in the system, possibly unintentionally or through some background process. Sometimes websites send promo emails just for visiting or from an incomplete registration attempt.

Here’s what we can try step-by-step:

1. Check for form validation errors: Sometimes, even if no message is shown, certain fields might not meet criteria (password strength, email format). Inspect the fields again for any hints.

2. Try a different browser or private/incognito mode: This avoids cached data or cookie issues that might block progressing.

3. Clear your browser cache and cookies: Sometimes stale data causes page hangs. After clearing, reload the sign-up page and try again.

4. Check your email for a confirmation or activation link: If you are receiving promo emails, you might also have a confirmation email in your inbox or spam folder. Completing this may enable full account activation.

5. Try using a different email address: To test if your current email is causing any sign-up conflicts or duplicates.

6. Disable any browser extensions that might block scripts or cookies: For example, ad blockers or privacy extensions sometimes interfere with form submission.

If these steps don’t help, it could be a backend issue on the sign-up server side causing the page not to proceed even though you’re partially registered. In that case, please provide me:

- Your Linux OS version and browser name/version.
- Exact steps you take on the sign-up page.
- Any messages or odd behavior you notice.

We can then escalate or directly contact the technical team to check if your account is stuck at some sign-up validation point.

Meanwhile, if these promo emails are unwanted, I can also guide you on unsubscribing or managing email preferences from Function Health.

Does that sound good? Let me know what you’ve tried or observed so far.

Leave a comment