[Dakiki] Can’t log in

J
Jessica
4 weeks ago In Dakiki
Can’t log in

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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4 weeks ago

Hi! I see you're having trouble logging into the Dakiki app on your iPhone. Let’s start by getting a bit more detail so I can help you better:

- Are you seeing any specific error message when you try to log in?
- Have you previously been able to log in successfully on this device?
- Are you using your email, username, or phone number to log in?
- Have you tried resetting your password or checking if it might be a password issue?

Once I have this info, I can guide you through some straightforward steps. Meanwhile, a common first step is to ensure the app is updated to the latest version from the App Store since outdated versions can sometimes cause login issues.

Looking forward to your reply!

J
Jessica
4 weeks ago

I log in and select competition but it won’t go beyond the

user
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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

View Profile
4 weeks ago

Thanks for the additional detail! So, you’re able to log in and select a competition within the Dakiki app on your iPhone, but it won’t progress past that point—correct? Let’s try a few things to get this sorted.

Here’s a step-by-step plan:

1. Check Your Internet Connection: Make sure your iPhone has a stable internet connection (Wi-Fi or cellular). Sometimes, slow or unstable connections can cause the app to hang when loading competition details.

2. Force Close and Reopen the App: Sometimes apps get stuck due to temporary glitches. To force close Dakiki on your iPhone:
- Swipe up from the bottom of the screen and pause (or double-press the Home button if your model has one).
- Locate the Dakiki app preview.
- Swipe it up off the screen to close.
- Reopen the app and try selecting the competition again.

3. Clear App Cache/Data: iOS doesn't let you clear cache directly, but you can try uninstalling and reinstalling the app to clear any corrupted temporary data.
- Press and hold the Dakiki app icon.
- Select “Remove App” → Confirm deletion.
- Reinstall Dakiki from the App Store.
- Log in and select the competition again.

4. Update the App and iOS: Ensure Dakiki app and your iPhone’s iOS (you mentioned version 26_3_1, which seems unusual; current iOS versions are typically 16.x or similar) are up to date.
- Open the App Store → Tap your profile icon → Scroll to see if Dakiki has updates.
- Check Settings → General → Software Update for iOS updates.

5. Account or Competition-Specific Issue: Since Dakiki integrates tightly with DanceComp Genie software for competitions, sometimes issues arise if your competition registration isn't fully processed or if there’s a server-side problem. If the above steps don’t resolve it:
- Try logging in on a different device or via the Dakiki web portal https://portal.dakiki.com/.
- Contact Dakiki Support directly through their contact page https://dakiki.com/contact for competition-specific help.

If you’ve tried any of these already, let me know, and we can explore deeper troubleshooting.

Are you able to try these steps and update me? I’m here to help you get this working smoothly!

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