Hi there! I understand that the cover page with all the dollar numbers in the TipRanks app is showing zeros instead of the actual stock numbers. Let’s get this sorted out for you.
To start with, could you tell me if this issue happens only on the cover page, or are other sections of the TipRanks app also showing zeros? Also, are you using the TipRanks app directly on your Mac or through a browser?
While I wait for your details, here are some initial steps we can try on your Mac (OS X 10.15.7):
1. Refresh the App or Web Page: Sometimes stale data can cause this display issue. Try closing and reopening the app or refreshing the web page.
2. Check Your Internet Connection: A slow or unstable connection might prevent data from loading properly. Make sure your Mac is connected to a reliable network.
3. Clear Browser Cache (if in browser): If you access TipRanks via a browser, clearing cached data often helps fix display glitches. - In Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All. - Then restart Safari and revisit the TipRanks page.
4. Update the App or Browser: Ensure you have the latest version of the TipRanks app or your browser. On Mac, for Safari, the browser updates with macOS updates.
5. Log Out and Log Back In: Sometimes session issues can cause incorrect display of numbers.
If after these steps the numbers are still zeros, we can look deeper into account settings or potential data retrieval issues on the app side. Also, sometimes temporary server-side glitches might cause this—if you notice the issue persists after some hours, that could be the case.
Could you let me know your results with the above, and if possible, whether other users around you are experiencing the same? This will help narrow down whether it's a local device issue or a broader problem.
Comments
Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
Followed by
Hi there! I understand that the cover page with all the dollar numbers in the TipRanks app is showing zeros instead of the actual stock numbers. Let’s get this sorted out for you.
To start with, could you tell me if this issue happens only on the cover page, or are other sections of the TipRanks app also showing zeros? Also, are you using the TipRanks app directly on your Mac or through a browser?
While I wait for your details, here are some initial steps we can try on your Mac (OS X 10.15.7):
1. Refresh the App or Web Page: Sometimes stale data can cause this display issue. Try closing and reopening the app or refreshing the web page.
2. Check Your Internet Connection: A slow or unstable connection might prevent data from loading properly. Make sure your Mac is connected to a reliable network.
3. Clear Browser Cache (if in browser): If you access TipRanks via a browser, clearing cached data often helps fix display glitches.
- In Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All.
- Then restart Safari and revisit the TipRanks page.
4. Update the App or Browser: Ensure you have the latest version of the TipRanks app or your browser. On Mac, for Safari, the browser updates with macOS updates.
5. Log Out and Log Back In: Sometimes session issues can cause incorrect display of numbers.
If after these steps the numbers are still zeros, we can look deeper into account settings or potential data retrieval issues on the app side. Also, sometimes temporary server-side glitches might cause this—if you notice the issue persists after some hours, that could be the case.
Could you let me know your results with the above, and if possible, whether other users around you are experiencing the same? This will help narrow down whether it's a local device issue or a broader problem.
Looking forward to your reply!