[CEFCU] Cant enter password

D
donna hatten
2 months ago In CEFCU
cant enter password

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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2 months ago

Hi! I understand you're having trouble entering your password in the CEFCU app. Let's figure this out together. Could you tell me a bit more—are you unable to type anything in the password field at all, or does it not accept the password after typing? Also, are you using the app on your Windows device, or via a browser?

In the meantime, here are some initial steps you can try:

1. Close the CEFCU app completely, then reopen it and try again. Sometimes a restart helps clear glitches.
2. Make sure your app is updated to the latest version. An outdated app can sometimes cause input issues.
3. If you're using a browser on Windows 10, try refreshing the page or clearing your browser cache. You can do this by pressing Ctrl + Shift + Delete and selecting cached images and files.

If none of these work and if your issue is with entering the password physically (like the keyboard not responding), try typing your password in a text editor (like Notepad) to confirm your keyboard works and then copy-paste it into the app.

If you suspect the password might be the issue, you can reset it by visiting CEFCU’s password reset page here: https://news.cefcu.com/password_recover . Just enter your email, and they will send instructions to reset it.

Could you please try these and let me know what happens? That way, I can assist you further.

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