[MBTA mTicket] Cant purchase ticket on app - showing network error

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Sofya Gray
7 months ago In MBTA mTicket
cant purchase ticket on app - showing network error

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Charlotte Green

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7 months ago

Hi there! I see you're having trouble purchasing a ticket on the MBTA mTicket app and it's showing a "network error." Let's work through this together to get it fixed.

A few quick questions first:
- Are you connected to Wi-Fi or mobile data when you get this error?
- Have you tried restarting your computer or browser?
- Are you using the latest version of the mTicket app or accessing it through a web browser on your Windows device?

Meanwhile, here's a step-by-step approach to try:

1. Check Network Connection
Ensure your internet connection is stable. Try opening other websites to confirm your network is working.

2. Clear Browser Cache and Cookies
Since you mentioned you're on Windows using WebKit, clearing your browser cache can help fix network glitches related to site data.

3. Disable VPN or Proxy (if any)
VPNs or proxies can sometimes interfere with app or web ticket purchases. Try disabling them if you use any.

4. Update or Reinstall App
If you're using the mTicket app on a mobile device as well, ensure it's updated to the latest version. If the problem persists, uninstall and reinstall it.

5. Try Another Network
If possible, switch to a different Wi-Fi network or use mobile data to see if the issue is network-specific.

6. Check for MBTA Service Status
Occasionally, the MBTA ticketing system experiences outages causing network errors. You can check their official status on their website or social media.

If these steps don’t resolve the problem, please let me know what you’ve tried, and I can guide you through more advanced troubleshooting or escalate it to the MBTA support team at [email protected].

Are you able to try these and tell me how it goes?

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