Hi there! I understand you're trying to find special event Patriots train tickets in advance using the MBTA mTicket app but can’t seem to locate them. Let’s figure this out together.

First, can you tell me if you have the latest version of the mTicket app installed? Also, have you checked around the time frame when those special event tickets usually become available?

Typically, for Patriots games, the special event train tickets go on sale via the mTicket app starting at 11 a.m. on the Monday before each home game. The tickets show under a "Special Event" or "Event Train" option—make sure you select that rather than the usual "One Way" or "Round Trip" ticket types. These tickets are limited and exclusively available on the app for specific events like Patriots games at Gillette Stadium1 2.

If you're checking too far in advance or after tickets have sold out, the special event tickets might not show up or might appear greyed out.

Here’s a quick step-by-step you can try:
1. Open or update the MBTA mTicket app on your Windows device.
2. Ensure you’re looking under the "Special Event" ticket category specifically for the Patriots train.
3. Check that you are searching within the sales window, usually starting Monday at 11 a.m. before the game.
4. If you still don’t see the tickets, try logging out and back in or reinstalling the app to refresh its data.
5. Double-check your date and time on the device to ensure no conflicts that could interfere with the app’s display.

If you’ve done all this and still can’t find the tickets, there may be a temporary issue with the app or the tickets might be sold out. In that case, contacting MBTA mTicket support via [email protected] could be the next best step.

Would you like me to guide you through any of those steps? Or do you know if the game date is close, so tickets should already be available?