[Happy Color] My new pictures to color did not come in today

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Marion McCurdy
1 year ago In Happy Color
My new pictures to color did not come in today

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! I understand that you're not receiving your new pictures to color in Happy Color today. Let’s see if we can get to the bottom of it.

Could you share a bit more about what you've tried so far? For instance, are you connected to the internet, and have you checked the app for any updates? Additionally, have you experienced similar issues before, or is this the first time?

M
Marion McCurdy
1 year ago

I am connected to the internet and this is the first time this has happened.

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Thanks for the additional information! Since you're connected to the internet and this is the first time you’re experiencing this issue, there could be a couple of things happening. Let’s troubleshoot this together step by step.

1. Restart the App: First, please try quitting the Happy Color app completely and then reopening it. This can help refresh the connection to the servers.

2. Check for Updates: Ensure that the Happy Color app is updated to the latest version. You can check this by going to the Mac App Store, clicking on Updates, and seeing if there’s an update available for Happy Color.

3. Storage Space: Sometimes, insufficient storage can prevent new content from loading. Check how much free space is available on your Mac. You can do this by clicking the Apple logo in the top-left corner, selecting "About This Mac," and then going to the "Storage" tab.

4. Wait for a Moment: There have been reports where users have experienced delays in new pictures being added due to server load. If there are temporary issues on their end, waiting for a little while and checking back can sometimes resolve the situation.

5. Reinstall the App: If none of the above steps work, you may try deleting the app and reinstalling it from the App Store. Sometimes a fresh install can resolve persistent issues.

Let me know if any of these steps help, or if you're looking for additional assistance!

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