Hi! I see you're getting a message that your FNB app account has been temporarily blocked. Could you share a bit more about when this started happening? For example, did you recently enter the wrong password multiple times, or are you getting any other message from the app?

Meanwhile, here are some initial steps that usually help with this issue:

1. Reset your password: Sometimes accounts get locked for security if passwords are entered incorrectly multiple times. You can try resetting your password through the app’s login screen.

2. Update the app: Make sure your FNB app is updated to the latest version in the Google Play Store, as outdated versions might have login issues.

3. Verify identity: Some blocks require you to verify your identity—this can be done through the app or sometimes by contacting customer support.

4. Check for suspicious activity: Temporary blocks sometimes happen to prevent fraudulent use. If you suspect unauthorized activity, it's best to contact FNB support directly.

5. Try logging in from another device or browser: Just to rule out device-specific issues.

If these don’t work, you might have to contact FNB support for unlocking. They may ask you to verify your identity for security reasons before reactivating your account.

Would you like me to guide you through resetting your password or checking the app update first? Or do you know if there was any trigger for the block?

[From similar cases and FNB help resources, resetting password and verifying identity through the app are common solutions to unblock temporarily locked accounts]5 10.

I tried to login in on the fnb website and it the username and the password is incorrect after that I can't access the account again

Thanks for the additional info! Since you're seeing that both your username and password are incorrect on the FNB website, this usually means one of two things:

1. There may be a mistake with the username you’re entering, or
2. The username/ password combination has changed or been locked due to multiple failed attempts.

Here’s a good way to move forward step-by-step:

1. Reset Username or Password:
- Go to the FNB login page and click on Forgot Username or Password.
- This will take you to a “Login Problems” page where you can choose Reset Username + Password.
- Follow the prompts by entering your registered email or phone number to recover or reset your login credentials.
This process lets you retrieve your username if you forgot it and set a new password if needed.

2. Verify Your Registered Details:
- Make sure you’re using the exact username tied to your FNB account.
- Check your email inbox (including spam/junk folders) for any account confirmation or correspondence that mentions your username.

3. Try Logging in Again:
- Once you’ve reset your credentials, try logging in again on both the website and the app using the new info to see if that clears the problem.

4. Clear Cache or Cookies (Web):
- If you’re using a browser to login, clearing cookies or cache related to FNB might help resolve any stored incorrect session info.

If after these steps you still can’t access your account, there may be an additional block or security hold. In that case, contacting FNB customer support directly would be best.

Would you like me to guide you through the reset process online? Here is the official FNB link for the reset options:
FNB Login problems - Reset Username + Password

Are you comfortable attempting the reset now?

Please when i try to open the app it said my account has been temporary blocked

Thanks for letting me know again about the temporary block on your FNB app account. Since you've also experienced login problems on the website, it’s likely your profile has been temporarily blocked for security reasons—this can happen after multiple failed login attempts or if suspicious activity was detected.

Here’s what you can do step-by-step to resolve this:

1. Update your FNB app:
Ensure your app is the latest version from the Google Play Store to avoid any compatibility conflicts.

2. Verify your identity through the app:
Open the FNB app and look for an option to verify your identity or unblock your profile. Sometimes the app shows prompts for you to confirm your details to lift the block.

3. Reset your Password:
If you haven’t tried resetting your password recently, use the "Forgot Password" option on the app or website to create a new password. This may automatically unblock your account once verified.

4. If still blocked, contact FNB support directly:
Since security blocks can require manual review, you might need to contact FNB customer support via phone, email ([email protected]), or visit a branch. They can verify your identity and manually unblock your profile.

5. Check for device or app restrictions:
Sometimes clearing the app cache or reinstalling the app solves blocking issues due to corrupted stored data.

If you want, I can walk you through resetting your password or verifying your identity in the app now. Does that sound good?

For more info on unblocking profiles, here’s a helpful resource: How to Unblock Your FNB Mobile Banking Profile 10.

Are you satisfied with these steps, or would you like me to assist you further?