Hi there! I understand you're having trouble logging into the KidiCom Chat app using your Learning Lodge password. Let's work through this together.

Can you tell me if you're getting a specific error message when you try to log in? Also, have you recently changed your password, or is this the first time you're trying to log in?

In the meantime, here are a few steps you could try:

1. Check Your Credentials: Make sure that you're entering the correct email address and password associated with your Learning Lodge account. It's easy to mistype, especially on mobile devices.

2. Reset Your Password: If you're unsure whether your password is correct, you can reset it. On the KidiCom Chat login screen, tap on “Forgot your password?” and follow the prompts to reset it using your email address. An email will be sent with instructions to set a new password.

For more detailed steps, you can visit this page on resetting your Learning Lodge password here if needed.

3. Check for App Updates: Ensure the KidiCom Chat app is updated to the latest version, as outdated apps can sometimes cause login issues.

4. Reboot Your Device: Sometimes a simple restart of your device can resolve application glitches.

Let me know if you try these steps and if you need any further assistance! Are you satisfied with the solution I provided?

Yesterday all day it had a server down for maintenance. Then it logged me out and won't let me log back in. So I have tried a password reset as advised om Vtech guide. This is also not working.

Thanks for clarifying the situation! Since you mentioned that there was a server down for maintenance, it could be affecting your ability to log in, even after a password reset. Let's explore a couple of options together:

1. Check Server Status: Since the app logged you out during maintenance, it might still be undergoing some updates or fixes. I recommend checking real-time server status if available, and sometimes these can be found on forums or the official site.

2. Retry Login: Often, servers can be temporarily unresponsive during maintenance. Wait some time (about 30 minutes to an hour) and then try logging back into the app again. Make sure to be connected to a stable internet connection.

3. Clear App Cache: Sometimes clearing the app cache can help. You can do this by going to your device’s Settings > Apps > KidiCom Chat > Storage > Clear Cache. Then, try logging in again.

4. Check Email Filters: If you're not receiving the password reset email, ensure to check your junk/spam folder and confirm you're checking the right email associated with your Learning Lodge account. You can also try using a different email address if you have one associated with your account.

If these steps do not work and if the issue persists despite the maintenance being over, I may need to escalate this matter. You could also reach out to customer support at [email protected] for further assistance as they can provide direct help with your account.

Let me know how it goes, and if you need any more help! Are you satisfied with the solution I provided?

Didn't resolve. Vtech are already aware and I've been waiting for an update for over 24hrs now.

I appreciate your patience while waiting for an update from VTech. Since you’ve already reached out to them and are still unable to log in, it seems we may need to explore further options.

1. Temporary Server Issues: Sometimes, even after maintenance, servers may experience temporary glitches. It could be worth waiting a bit longer since they might be resolving some lingering issues. If you haven’t already, keep checking VTech’s notifications or their social media for updates regarding their services.

2. Contacting Support Again: If you feel that the waiting period has been unreasonable, I recommend reaching back out to VTech support to inquire about the status of your previous request. You can contact them using this link or through their support email [email protected]. Mention the issue clearly and also that you've been waiting for over 24 hours for an update.

3. Alternative Account Access: If you have access to another device, try to log in from there. Alternatively, if you have a different email address or account that you can test, it may help us determine if the issue is specific to your account or more widespread.

If nothing seems to be working, I would recommend keeping an eye on VTech's support channels, including community forums or social media updates, to get the latest information directly from them.

Let me know if there's anything else you'd like to try or if there's more information you'd like me to help with! Are you satisfied with the solution I provided?