Hi! I’m sorry to hear the link I sent you isn't working to cancel your subscription and get a refund. Let's get this sorted.

Could you please let me know which link you tried and what exactly happened when you clicked it? For example, did you get an error message, a blank page, or did nothing happen at all?

Meanwhile, here’s a reliable way to cancel your Dancebit subscription through the web:

1. Follow this link to log in directly: https://account.dance-bit.com/unsubscribe-login
2. Once logged in, go to the subscription or account settings section.
3. Look for an option to cancel or turn off auto-renewal and tap or click that.

Keep in mind the refund policy generally applies only to the first subscription payment1. After canceling, payment won’t renew automatically but refunds after the first payment may not be guaranteed.

If you’re still having trouble with the cancellation page or refund request, please let me know what device and browser you’re using exactly, and any error details. I’ll help you through it or escalate to Dancebit support if needed.

Are you able to try the link and steps above for cancellation now?