Hi there! I understand you’re having trouble signing out of your Westpac account, is that correct? Could you please clarify if you’re trying to sign out from the Westpac Mobile App on your Mac, or from Westpac Online Banking via a browser? Also, are you encountering any error messages when you attempt to sign out?

This info will help me guide you best for your Mac with OS X 10.15.7.

Never had problems before , signing on and off on iPad Pro with latest update

Thanks for sharing that you're on your iPad Pro with the latest update and haven’t had this problem before signing off from the Westpac app. Just to clarify, the signing off issue is happening on the iPad Pro app, not your Mac, correct?

In the meantime, here are a few steps you can try to resolve signing out issues on the Westpac app for iPad:

1. Force Close and Reopen the App: Sometimes an app can hang. Swipe up from the bottom of your iPad screen and swipe the Westpac app off the screen to close it. Then reopen the app and try signing out again.

2. Check for App Updates: Even though your iPad OS is updated, sometimes app updates come separately. Go to the App Store, tap your profile icon in the top right, and check if there's a Westpac app update available. If yes, update it.

3. Log Out from Settings: If the app has a settings or profile section, try logging out from there instead of the main screen.

4. Restart Your iPad: Power off your iPad completely, wait 30 seconds, then power it on again. This can clear temporary glitches.

5. Reinstall the App: If those don’t work, try uninstalling the Westpac app and reinstalling it from the App Store. This can resolve issues related to corrupted app data or cache.

6. Date & Time Settings: Make sure your iPad’s date and time are set to automatic under Settings > General > Date & Time. Incorrect date/time can cause login or sign-off problems in banking apps.

If after trying these steps you still can’t sign out, please let me know any error messages or app behavior you see. I can then help dig deeper or check for any known outages or account-related issues1 2.

Are you happy with these steps to try first?