Hi there! I understand you’re seeing recurring ad pop-ups on your iPhone while using the PureDefend app, and they won’t go away. Let’s get this sorted out together.

First, just to clarify, when exactly do these ad pop-ups appear? For example, is it only when you’re inside the PureDefend app, or do they show up anywhere on your phone? Also, are these full-screen pop-ups or small banners? This will help me guide you more precisely.

Meanwhile, here’s a step-by-step approach to try addressing this on your iPhone with iOS 26_2_0:

1. Close and Restart the PureDefend app: Fully close the app (swipe up to close from the app switcher) and reopen it. Sometimes a quick restart can clear glitches.

2. Check for App Updates: Go to the App Store, tap your profile icon, and scroll down to see if PureDefend has an update available. Updated apps often fix bugs including ad issues.

3. Clear Safari Cache (if using web features inside PureDefend):
- Go to Settings > Safari
- Scroll and tap “Clear History and Website Data”

4. Verify App Permissions:
- Settings > PureDefend
- Ensure the app isn’t granted unnecessary permissions that might let it show pop-ups outside its intended use.

5. Check for Suspicious Apps or Profiles:
- Sometimes ad pop-ups result from other apps or profiles causing them.
- Go to Settings > General > VPN & Device Management
- Remove any unknown or suspicious profiles.

6. Reinstall PureDefend:
- Press and hold the PureDefend icon and tap “Remove App”
- Then reinstall from the App Store.

The PureDefend app itself should not generate persistent pop-ups, so if ads continue after these steps, it might be caused by another app on your device or a misconfiguration.

Could you tell me if you have recently installed any new apps or profiles? Also, do these pop-ups appear when using other apps or only PureDefend? This info will help me narrow down the cause.

Are you okay trying these steps for now? I’m here to walk you through if needed!