Hi there! I see you're encountering a gray login screen when trying to access Noona HQ on your PC via https://canada.patient.noonaclinic.ca/patient/. Let’s see what might be causing this and get it fixed for you.

To start, could you please tell me:
- When exactly does the gray screen appear? Is it immediately upon loading the login page or after you enter your credentials?
- Have you tried accessing the login page using a different browser or in a private/incognito window?
- Is your internet connection working normally otherwise?

Meanwhile, here are some initial steps we can try to troubleshoot this display issue on your Windows PC:

1. Clear Browser Cache and Cookies: Sometimes, old or corrupted cache data can cause display issues. Depending on your browser (WebKit-based likely means Safari or a similar engine), clear the cache from settings.

2. Try a Different Browser: If possible, test the login page on Chrome, Edge, or Firefox to see if the problem persists. This will help identify if it's a browser-specific issue.

3. Check for Browser Extensions: Disable any ad blockers or privacy extensions temporarily as they can sometimes block page elements accidentally.

4. Update Your Browser: Ensure your browser is up to date with the latest version.

5. Graphics Driver: Since the issue involves the screen display, make sure your PC's graphics drivers are up to date. You can check this via Device Manager > Display Adapters > update driver.

6. Network Checks: Sometimes corporate or VPN networks restrict certain content; try connecting from a different network or disconnect from VPN if used.

If after these steps the login screen remains gray, please let me know what happened, and we can look into more advanced settings or check if there is any known issue on the server side.

Are you ready to try these steps? If you prefer, I can guide you through them one by one.

I've tried it in both MS Edge and Google Chrome. Both show a gray screen immediately before any login window appears.

Thanks for letting me know you've tried both MS Edge and Google Chrome, and both show the gray screen immediately at the Noona login page. Since this is happening across multiple browsers, it suggests a deeper issue related to browser settings or system graphics rather than a single browser fault.

Based on similar cases, here’s a plan to try next:

1. Disable Hardware Acceleration in Browsers
Sometimes, graphics hardware acceleration causes display glitches like a gray screen. Here’s how to turn it off:
- In Chrome and Edge, go to Settings > System > toggle off "Use hardware acceleration when available"
- Restart the browser after making this change

2. Clear Browsing Data (Cache, Cookies)
Even if you tried before, a fresh clear with the options set to "All time" helps:
- Settings > Privacy and Security > Clear browsing data > choose "Cached images and files" and "Cookies and other site data" > Clear data

3. Disable Browser Extensions
Temporarily disable all extensions to eliminate interference, then reload the page.

4. Reset Browser Settings to Default
If the above doesn’t help, reset browser settings to their defaults in Chrome or Edge.

5. Check for Browser Flags (Edge specific)
For Edge, some users fixed gray screen by disabling certain flags:
- Open edge://flags in the address bar
- Search for flags related to GPU or hardware acceleration, like "Use ANGLE" or "Hardware-accelerated video decode" and disable them
- Restart Edge and test again

6. Update Graphics Driver
Make sure your Windows device’s video drivers are current by going to Device Manager > Display adapters > Update driver.

If you want, I can walk you through any of these steps. Let me know what you'd like to try!

These approaches match common solutions to gray screen issues in Edge and Chrome reported elsewhere1 3 8.

It also doesn't work on my Android phone. It suggests to me that there is a problem at the host site.

Thank you for sharing that the issue also occurs on your Android phone. Given that the gray login screen appears both on your PC browsers and your Android device, this does indeed suggest a potential problem on the Noona host site or server side rather than being limited to your devices.

Before confirming this, a couple of quick checks on the Android device can help:

1. Restart your phone — this can clear temporary glitches that affect app or web access.1

2. If you are using the Noona HQ app on Android, try clearing the app cache or reinstalling the app from the Google Play Store to ensure you have the latest working version.1

3. Alternatively, try accessing the Noona login page via your mobile browser instead of the app to see if the behavior is the same.

If these steps don't change the outcome and the gray screen persists on multiple devices and browsers, I recommend contacting Noona HQ support directly to check if there is an ongoing service disruption or maintenance affecting their login system.

Would you like me to assist you with clearing the app cache or reinstalling on your Android device? Or shall we draft a message to Noona HQ support to report this?

Official statement from Noona HQ about current issues

I checked the latest available information, but I couldn't find an official statement from Noona HQ regarding current issues in 2023. It appears there is no public update or announcement at this moment about the status of their services or any ongoing problems.1

Since you are experiencing a persistent gray screen on multiple devices, the best route now would be to contact Noona HQ support directly via their official support email at [email protected]. They should be able to provide the most accurate and timely updates regarding any service disruptions or fixes underway.

If you'd like, I can help you draft a clear message to send to their support team. Would that be helpful?