Hi! I understand you're seeing a gray screen when launching the Noona app on Android, and also when accessing https://canada.patient.noonaclinic.ca/patient/ on your browser. Let's try to get to the bottom of this together.

First, can you tell me if the gray screen appears immediately after opening Noona, or do you see any splash screen or loading indicator before it? Also, is the app up to date on your Android device? And have you tried clearing the app cache or reinstalling the app so far?

Meanwhile, here are some initial steps we can try to fix the gray screen issue on Android:

1. Force stop and clear app cache/data:
- Go to Settings > Apps > find Noona > tap Force Stop, then Storage > Clear Cache and Clear Data. Restart the app to see if this helps.

2. Restart your phone: Sometimes a simple reboot clears temporary glitches.

3. Check for app updates: Open Play Store, search for Noona, and update if available.

4. Turn off any grayscale or digital wellbeing features:
- Some Android devices have grayscale modes or digital wellbeing settings that can cause gray screens. For example, go to Settings > Digital Wellbeing > tap Force Stop and Clear Storage if relevant.

5. Test in browser incognito mode: Open https://canada.patient.noonaclinic.ca/patient/ in an incognito/private browsing window to rule out cache or extension issues.

If these steps do not fix the problem, please let me know if you have a specific Android model or browser you are using. This will help me suggest device-specific solutions or escalate the issue to Noona HQ support if needed.

Are you happy to try these steps and share how it goes?

Still shows a gray screen in the Edge browser using the "InPrivate" mode. My Android is a Pixel 9a

Thanks for sharing those details! Since you’re using Edge browser in InPrivate mode on your Pixel 9a and still seeing a gray screen when accessing Noona, it helps narrow things down.

The Pixel 9a has a known feature that can cause the entire screen to appear grayscale (black & white) if certain modes are enabled accidentally, like Grayscale Mode, Bedtime Mode, or Digital Wellbeing’s Focus mode. This results in apps and websites showing only shades of gray, which might look like a gray screen when loading Noona.

Here’s what I recommend to check and try on your Pixel 9a:

1. Turn off Grayscale Mode:
- Go to Settings > Accessibility > Color correction or Color inversion and make sure these are off.
- Also check Settings > Display > Night Light or Bedtime mode and turn them off if active.

2. Disable Digital Wellbeing Focus Mode:
- Go to Settings > Digital Wellbeing & parental controls > Focus Mode and make sure it’s turned off.

3. Check Developer Options:
- If Developer Options are enabled, check if there’s anything related to simulated color space or grayscale that might be turned on. You can find Developer Options under Settings > System > Developer options.

4. Try another browser on your Pixel 9a:
- Download Chrome or Firefox from the Play Store and try accessing https://canada.patient.noonaclinic.ca/patient/ there to see if the gray screen persists.

If after trying these steps Noona still shows a gray screen, it might be a browser compatibility or rendering issue. In that case, clearing browser data or reinstalling Edge might help:

- Go to Settings > Apps > Edge > Storage > Clear Cache and Clear Data.
- Then relaunch Edge and try again.

Let me know if any of these make a difference, and if you want I can guide you step-by-step through any of the above. If the issue persists, we can explore further or contact Noona HQ support for device-specific troubleshooting.

Are you okay with trying these steps now?

How to fix Noona HQ gray screen on Edge InPrivate?

Thanks for your question about fixing the Noona HQ gray screen issue specifically in Edge InPrivate mode. I’ve checked, and there isn't a known direct fix documented for this exact scenario, but I can guide you through some targeted troubleshooting steps that usually help with such issues:

1. Clear Edge browser data specifically for InPrivate mode:
Even though InPrivate mode doesn’t store usual browsing data, cached files and settings can still affect performance temporarily. To clear:
- Open Edge normally (not InPrivate mode)
- Go to Settings > Privacy, search, and services > Clear browsing data > Choose Cached images and files and Cookies and other site data
- Clear these and then open InPrivate again to test Noona HQ.

2. Disable browser extensions:
Some extensions can still run in InPrivate if enabled manually. Disable all extensions in Edge to rule out conflicts:
- Go to Settings > Extensions
- Toggle off all or specifically those that might interfere, like ad blockers or privacy tools, then retry.

3. Reset Edge settings:
- Go to Settings > Reset settings > Restore settings to their default values
- This will clear all custom settings which might be causing rendering issues. Then test in InPrivate mode again.

4. Try a different browser:
Since Edge InPrivate mode is showing the issue, test the Noona HQ site in Chrome or Firefox browser’s private mode to see if it’s Edge-specific.

5. Update Edge browser:
Ensure your Edge browser is up to date as older versions might have compatibility problems.

If none of these remove the gray screen issue specifically in Edge InPrivate mode, it might be a compatibility or rendering issue between Noona HQ and Edge’s private browsing on your device. You can continue using a different browser as a workaround or reach out to Noona HQ support for potential patches.

Would you like me to guide you through any specific step or check anything else? Are you satisfied with this approach so far?