[ZETSU] Cannot login, the reset password link has not been sent

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hhdjs
2 months ago In ZETSU
cannot login, the reset password link has not been sent

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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2 months ago

Hi there! I understand you're having trouble logging in to the ZETSU app because you haven't received the password reset link. Let's work through this together.

First, to clarify:
- Are you certain that the email address you entered for the reset is the same one registered with your ZETSU account?
- Also, have you checked your spam or junk mail folders in case the email landed there?

If those are all checked, let's try these steps:

1. Confirm Email Address: Double-check you typed your email correctly when requesting the reset link. Even a small typo will prevent the reset email from arriving.

2. Resend the Reset Link: Go to the login screen, tap "Reset your password," enter your email again and submit the request once more.

3. Check Spam/Junk Folders: Sometimes password reset emails get filtered out by mistake. Ensure to look there, and if you find it, mark it as "Not Spam" or move it to your inbox.

4. Wait a Few Minutes: Sometimes the email can be delayed due to server issues. Waiting 5-10 minutes can help.

5. Blacklist Settings: Check your email provider’s settings or any third-party apps that might block or filter emails from ZETSU.

If you have already tried these with no success, please let me know. We can then try checking if there are any app issues, or account-level problems preventing the reset email from being sent.

Are you currently using an email-based login, or do you log in through phone number or social sign-in methods on your iPhone? That info can help narrow things down.

Looking forward to your reply and helping you get back in!

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