[Pluto TV] Audio & video breaking up on iPad Pro

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Brian McEntee
8 months ago In Pluto TV
Audio & video breaking up on iPad Pro

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi there! I understand you're experiencing audio and video breaking up on your iPad Pro while using Pluto TV. Let's get this sorted out together.

First, just to get a clearer picture:
- Does the breaking up happen all the time or just sometimes?
- Are you on Wi-Fi or cellular data when streaming?
- Have you noticed if this occurs on all channels or just specific ones?
- Have you tried any fixes already, like restarting the app or device?

Meanwhile, I’ll guide you through some initial steps to try:

1. Restart your iPad Pro: This clears any temporary glitches or cache buildup that could disrupt streaming. Simply hold the power button and slide to power off, then turn it back on.

2. Update the Pluto TV app: Make sure you have the latest version installed. Go to the App Store, tap on your profile, and check for updates. New versions often fix bugs that cause playback issues.

3. Update iPadOS: Your iPad Pro is running OS X 10.15.7 (Catalina), but for iPads, ensure your iPadOS is up to date by going to Settings > General > Software Update. Streaming apps work best with the latest OS versions.

4. Check your internet connection: Streaming disruptions often tie back to slow or unstable connections. Try moving closer to your router, or if on Wi-Fi, consider switching to another network or cellular data to see if it improves.

5. Clear the Pluto TV app cache: While iOS doesn't allow direct cache clearing, reinstalling the app can achieve this. Delete Pluto TV (tap and hold the app icon, then choose "Delete App") and reinstall it from the App Store.

6. Close other apps running in the background: Other active apps might interfere with smooth streaming. Double-click the home button or swipe up from the bottom and swipe the app previews away to close them.

If after trying these steps, the issue persists, we can dig deeper into network settings, check for any restrictions or VPNs that might be affecting streaming, or verify if there’s any temporary outage on Pluto TV's end.

Does this sound good so far? Let me know how these go or if you have already tried any of them!

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