Hi! I see that your Pluto TV screen freezes specifically when commercials start, and you have to switch channels to get it working again. That can definitely interrupt your viewing experience. To help you better, could you tell me if this happens on all channels or just specific ones? Also, do you watch Pluto TV through the app or via a browser on your Android 10 device with WebKit?

Meanwhile, here are some steps we can try to fix the commercial freeze issue:

1. Clear the Pluto TV App Cache: Cached data can sometimes get corrupted and cause freezing. On your Android device:
- Go to Settings > Apps > Pluto TV.
- Tap Storage, then choose "Clear Cache."
- Restart the app and try streaming again.

2. Reinstall the Pluto TV App:
- Uninstall Pluto TV from your device.
- Go to the Play Store and reinstall the latest version.
- This ensures you have the freshest app files, which can fix bugs causing the freeze.

3. Check Your Internet Connection:
- Make sure your Wi-Fi or mobile connection is stable and has good speed.
- Restart your router if you’re on Wi-Fi to refresh the connection.
- If possible, try using a different network to see if the issue persists.

4. Update Your Device's Software:
- Check for any Android system updates available for your device.
- Sometimes OS updates fix compatibility issues with apps.

5. Use an Alternative Player if Possible:
- Some users experience fewer freezes using external players like VLC for streaming.
- If your setup allows, try switching the player app.

If you’ve already tried some of these steps, let me know which ones so we can dig deeper into advanced fixes or explore other solutions.

Are you okay to try these? Let me know how it goes or if you need help with any step!

It happens on all Pluto channels. I use TV app and I have panoramic whole house internet. Only happens on Pluto

Thanks for sharing that it happens on all Pluto channels and that you use the Pluto TV app on your Android 10 device with panoramic whole house internet.

Since the freezing only happens with Pluto TV despite having a strong panoramic whole-house Wi-Fi setup, it suggests the issue might be related to the app itself or how Pluto TV streams commercials on your network or device.

Let's try these targeted steps next:

1. Update Pluto TV App and Android OS
Make sure both your Pluto TV app and Android OS are updated to their latest versions. Updates often fix bugs and improve app stability. You can check your app's update status in the Play Store and Android system updates under Settings > System > Software Update.

2. Force Stop and Clear Cache/Data of Pluto TV App
Sometimes the app's temporary data can cause glitches:
- Go to Settings > Apps > Pluto TV.
- Tap "Force Stop."
- Tap Storage, then clear both Cache and Data.
- Relaunch the app and test again.

3. Try Using Wired Connection or Different Wi-Fi Band
If possible, try connecting your device via Ethernet or switching to another Wi-Fi band (2.4 GHz vs 5 GHz). This can help rule out network segmentation or bandwidth prioritization issues specific to how your panoramic system handles traffic.

4. Disable VPN or Proxy if Used
If you are using any VPN or proxy service, try disabling them temporarily as they can interfere with streaming ad content that may cause freezes.

5. Reinstall Pluto TV App
If above steps don't help, uninstall Pluto TV completely and reinstall it to ensure a clean setup.

6. Check for Known Issues or Server Outages
Sometimes Pluto TV experiences server-side issues or ad delivery glitches; checking Pluto TV support or community forums for any such reports during your experience can help.

If none of these steps solve it, please let me know. We can then explore options like inspecting advanced app logs or escalating with Pluto TV support.

Let me know how it goes after trying these! I’m here to help get this resolved for you.

Are you satisfied with this troubleshooting approach so far?

I've tried it all including uninstall/reinstall. Happens on all our smart tvs

Thanks for letting me know that this freezing issue happens on all your smart TVs despite uninstalling and reinstalling the Pluto TV app. Since it’s affecting multiple devices, it points toward a broader problem that might be related to Pluto TV’s app version compatibility, streaming ad mechanics, or possibly your network configuration interacting oddly with Pluto TV’s ad delivery.

From recent community reports and troubleshooting guides I found, here are a few additional points and steps to try specifically for smart TVs facing Pluto freezing or crashing during commercials:

1. Check for Smart TV Firmware Updates
- Make sure each smart TV’s system software or firmware is fully updated. Outdated firmware can cause compatibility issues with streaming apps like Pluto TV.5

2. Disable Any TV-Specific Data Saving or Ad Blocking Features
- Some smart TV platforms have built-in data saver or ad-blocker settings that may interfere with Pluto TV’s commercial streams. Temporarily disable these features if available.

3. Switch DNS Settings on Your Smart TVs
- Try setting a public DNS such as Google DNS (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1) on your smart TVs’ network settings. This sometimes helps if commercial content servers are being filtered or slowed by your ISP’s DNS cache.

4. Perform a Full Power Cycle of TVs and Network Equipment
- Power down TVs fully (unplugging for 1-2 minutes), and restart your modem/router to refresh all connections.

5. Check for Known Pluto TV App Bugs on Your TV Models
- Some TV models, particularly certain Samsung lines, are currently experiencing app crashing or freezes on Pluto TV. Community feedback points toward pending app/firmware fixes from Pluto or the manufacturer.1 4

6. Contact Pluto TV Support
- Since this may be a complex issue related to ad serving or app compatibility, I recommend reporting this directly to Pluto TV via [email protected] with details on your TV models and the problem experienced. They may have advanced troubleshooting or be aware of ongoing fixes.

If you want, I can help draft a clear support message or walk you through adjusting DNS or firmware checking steps on your specific TVs. Just let me know!

Are you satisfied with this plan, or would you like to explore any step in more detail?

Way too much trouble. Like Pluto but there are other apps that don't crash or stall.

I completely understand wanting a smooth viewing experience without the hassle. There are indeed users who have faced frequent crashes on the Pluto TV app and have looked for more stable alternatives.

Based on what’s commonly recommended and community feedback, here are some insights on Pluto TV’s stability and some alternative apps you might consider:

Pluto TV Crashes: Solutions Recap
- Make sure your app and device firmware are updated.
- Clear app cache and data or reinstall the app.
- Power cycle your devices and network equipment.
- Try switching DNS settings or network bands.
- Unfortunately, if crashes persist across devices (including smart TVs and your Android-based devices), it may be an app or server-side issue that Pluto TV needs to fix.1 4

Stable Streaming App Alternatives to Pluto TV
- Tubi TV: A free, ad-supported streaming service with a wide variety of live and on-demand content. Users report fewer crashes, and it's well-maintained across Android and smart TVs.
- Xumo TV: Another popular free live TV and on-demand app that offers a smooth experience on various devices.
- Crackle: Sony’s free streaming service with reliable apps and a good content selection.
- Peacock Free: Offers live and on-demand content, including movies, news, and sports, and generally has stable apps.

You might try these alternatives while Pluto TV works on improving their app stability.

If you’d like, I’m happy to help guide you through installing and setting up any of these apps on your devices. Would you be interested in trying one? Or is there something else I can assist you with to improve your streaming experience?

Screen freezes when commercials come on. Have to go to another channel to get it going again repeats

Hi again! I see your Pluto TV app freezes every time commercials play, and you’ve had to switch channels to get things moving again. Based on what you’ve told me and what I gathered, this issue is unfortunately a known one that can result from how Pluto TV streams commercials, combined with app or network factors.

Here’s an easy-to-follow plan tailored for your Android device on WebKit that might help resolve this:

1. Update Your Smart TVs’ Firmware or Android OS
Make sure your device or smart TVs have the latest system updates installed via Settings > System Update. Updated firmware can improve how apps like Pluto TV handle video streams, including ads.

2. Clear Pluto TV App Cache and Data
On your Android device:
- Go to Settings > Apps > Pluto TV.
- Tap Storage, then choose Clear Cache and Clear Data.
This clears any corrupted temporary data that might cause freezing.

3. Reinstall Pluto TV App
Uninstall and reinstall Pluto TV from Google Play Store. Fresh installs often fix glitches, especially if the corruption is deeper.

4. Check and Stabilize Your Internet Connection
- Test your internet speed; streaming commercials need consistent bandwidth.
- Restart your router or switch between 2.4 GHz and 5 GHz Wi-Fi bands if possible.

5. Try Modifying DNS Settings
Setting smart TVs or Android devices to use Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1) can sometimes reduce buffering or freezing caused by DNS resolution issues.

6. Avoid VPN or Proxy
If VPNs or proxies are active, disable them, as they can interfere with content delivery, especially ads.

If you’ve done all these and still face freezing only during commercials, it might be an inherent app ad-streaming incompatibility, something Pluto TV is working to fix. Sometimes these issues are addressed in future app updates or by tweaking ads delivery on their servers.

For continued trouble, reporting this directly to Pluto TV’s support at [email protected] with details about your devices and network setup can help them prioritize a fix.

Would you like me to help you with specific steps on clearing cache or changing DNS on your device? Or perhaps assist with sending a detailed report to Pluto TV support?

Are you satisfied with these suggestions so far?