[Wordplay] Keeps displaying bad question and will not then continue

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c young
1 month ago In Wordplay
keeps displaying bad question and will not then continue

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Charlotte Green

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1 month ago

Hi there! I understand that you're encountering a "bad question" error in the Wordplay app, and the app does not proceed beyond that point. I'd like to help get this sorted for you.

To assist you better, could you tell me a bit more details? For example:
- When exactly does this "bad question" message appear? Is it when you input a certain type of question or at a specific step in the app?
- Have you noticed if this happens with all questions or only particular ones?
- Are you using the app on WebKit browser in Windows 10, as your device info suggests?
- Have you tried any troubleshooting steps so far, like restarting the app or clearing cookies/cache?

With those details, I can guide you through some troubleshooting steps tailored to your situation.

C
c young
1 month ago

this occurs on my i-pad only. refused to proceed after a word search

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 month ago

Thanks for letting me know this happens on your iPad after a word search in the Wordplay app. That helps narrow things down quite a bit!

Here’s what we can try to get Wordplay moving forward again on your iPad:

1. Restart the App: Sometimes, simply closing the Wordplay app completely and reopening it resolves temporary glitches.

2. Force Close Background Apps: Close any other apps running in the background to free up iPad memory and resources.

3. Restart Your iPad: A full device restart can clear any stuck processes or memory issues.

4. Check for App Updates: Make sure you have the latest version of Wordplay installed from the App Store, as updates often fix bugs.

5. Clear App Cache (if possible): Some apps allow clearing cache/data from their settings—check if Wordplay has this option.

6. Reinstall the App: If none of the above work, uninstall Wordplay and reinstall it fresh. Sometimes corrupted app files cause such problems.

7. Check Your Internet Connection: Ensure your iPad has a stable internet connection since Wordplay relies on network communication.

If you want, I can also help verify if there are any known server issues on Wordplay’s end causing this problem or if other users have reported it recently1.

Let me know which of the steps you’ve tried or if you want to try them together. This way, I can offer more personalized guidance! How does that sound?

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