[Ride with GPS] Cannot login into RideWithGPS on either Chrome or Edge. I am still logged into an my Android phone.

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Chris Murray
5 months ago In Ride with GPS
Cannot login into RideWithGPS on either Chrome or Edge. I am still logged into an my Android phone.

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Emily Roberts

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5 months ago

Hi there! I understand you're unable to log into your Ride with GPS account on Chrome and Edge browsers on your Windows 10 PC, but you remain logged in on your Android phone. Let's get to the bottom of this together.

To start, can you please tell me if you're seeing any error message when trying to log in on your desktop browsers? Also, have you already tried clearing your browser cache and cookies or attempting to log in using incognito/private browsing mode? This info will help me narrow down the cause.

Meanwhile, here are some initial steps that often resolve login issues on desktop:

1. Clear cookies and cache on both Chrome and Edge:
- In Chrome or Edge, press Ctrl+Shift+Delete.
- Select "Cookies and other site data" and "Cached images and files".
- Click "Clear data".
2. Try logging in again after clearing cache.
3. If that fails, open a private/incognito window (Ctrl+Shift+N) and attempt login there to bypass any extensions or cache conflicts.
4. Confirm your PC date and time settings are accurate, as incorrect system time can interfere with login tokens.
5. Disable any VPN or firewall temporarily to rule out network blocking.

If you've already tried these or if the problem persists, we can look deeper into browser privacy settings, extensions, or cookies that might block Ride with GPS authentication.

Let me know what you see or any steps you've tried, and we'll go from there!

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Chris Murray
5 months ago

I have cleared browser cache and cookies and tried to log in using incognito/private browsing mode. Still does not do anything when I click on Login.

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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5 months ago

Thanks for letting me know you've cleared your cache and cookies and tried incognito mode, yet clicking "Login" still doesn't do anything on Chrome or Edge. Since incognito mode often disables extensions and avoids cached data, and you still see no response, this suggests something else might be interfering with the login process.

Let's try a few more things to narrow this down:

1. Check Browser Extensions:
Sometimes extensions—especially ad blockers, privacy blockers, or security tools—can block essential scripts that enable login.
- Disable all extensions temporarily in Chrome and Edge.
- Then try logging in again.

2. Test Another Browser:
Since you tried Chrome and Edge, is it possible to install and try Firefox? This helps determine if the issue is browser-specific.

3. Check for Security Software:
Sometimes antivirus or firewall software on your Windows PC can block parts of websites or login requests.
- Temporarily disable your antivirus/firewall (if safe) and try logging in again.
- Remember to re-enable protection afterward.

4. Ensure Javascript is Enabled:
Javascript is vital for Ride with GPS login to work. Though normally enabled by default, double-check browser settings to confirm it is on.

5. Try the Network:
Test logging in while connected to a different network (such as a mobile hotspot or a different Wi-Fi) to see if your internet setup might be blocking requests.

Given the behavior you describe, the most likely causes are either blocking browser extensions, security software interference, or network restrictions.

Could you try disabling extensions first and let me know if that brings any change? If not, we can proceed to the next steps.

I’m here to help get you logged back in smoothly!

C
Chris Murray
5 months ago

Does Ride with GPS app have known login issues?

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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5 months ago

Great question! Based on the most recent information, Ride with GPS does not have widely reported or ongoing login issues in 2023 that would affect a broad range of users. There are no official announcements or common incident reports indicating server outages or systemic login problems currently3.

Your login problem seems more localized to your device or network environment. Given that, we should continue focusing on troubleshooting your specific PC/browser setup.

Just to recap and extend checks:
- Disable all browser extensions temporarily, especially any ad blockers or privacy tools.
- Try a different browser like Firefox on your Windows PC, if available.
- Temporarily disable antivirus/firewall software to see if they’re blocking login scripts.
- Verify your PC time and date settings.
- Try logging in on a different network such as a mobile hotspot.

If after all these steps the issue persists, we could look at account-specific issues or reset your password as a next move.

If you'd like, I can guide you through any of these steps. Just let me know! Are you open to trying some of these next troubleshooting steps?

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