Hi there! I see that your Optimalprint app crashes as soon as you click on checkout. I’d like to help you get that sorted out.

Could you please tell me a bit more about what happens? For example:
- Does the entire app close immediately, or does it freeze?
- Are you logged into your account when this happens?
- Have you tried this on Wi-Fi or mobile data?
- Have you attempted any fixes already, such as restarting the app or your device?

Knowing these details will help me guide you step-by-step to the right solution!

Screen goes blank and then just goes back to desk top screen

Thanks for sharing those details! When your screen goes blank and then the app closes back to the desktop, it usually means the app has crashed or force closed unexpectedly.

Let's try these steps one at a time on your Android 10 device with WebKit browser:

1. Restart your device — This simple step can clear temporary glitches causing crashes.

2. Clear cache and data for the Optimalprint app (if using the app)
- Go to Settings > Apps > Optimalprint
- Tap Storage
- Tap Clear Cache and then Clear Data
- Reopen the app and try checkout again

3. Check browser data if using Optimalprint website
- Since you're on WebKit browser, clear browsing data: open browser settings > Privacy > Clear Browsing Data (cache and cookies).
- Restart the browser and try again.

4. Update the app or browser
- Ensure your Optimalprint app is updated to the latest version from Google Play Store.
- If using browser, update it to latest available version.

5. Try switching network
- Sometimes checkouts fail on certain networks — switch from Wi-Fi to mobile data or vice versa.

These are common fixes that solve app crashes related to glitches or corrupted cache data. If you've tried these already, could you let me know? We can then move on to checking for any issues with your account or specific device compatibility.

Let me know how it goes!

What causes Optimalprint to return to desktop?

Great question! When the Optimalprint app or website switches to the desktop view on a mobile device, it’s usually because it’s not detecting your device as a mobile one properly. This can happen due to a few reasons:

1. Browser or app settings: Sometimes the browser may be set to “Request Desktop Site,” which forces sites to load the desktop version instead of mobile-optimized layouts. You can check your WebKit browser’s settings and make sure "Request Desktop Site" is turned off.

2. Responsive design quirks: Optimalprint’s site tries to adjust to different screen sizes, but depending on your device’s resolution or browser, the site might load the desktop view by default.

3. Cache and cookies: If your browser cache or cookies are outdated or corrupted, the site might misidentify your device or load an older version of the page.

4. App version or device compatibility: If you're using the app, older versions or certain devices might display desktop views unexpectedly.

For your Optimalprint experience on Android 10 with WebKit browser, here’s what you can do step-by-step:

- Open your browser menu and confirm that “Request Desktop Site” is unchecked.
- Clear your browser’s cache and cookies from Settings > Privacy > Clear Browsing Data.
- Try accessing Optimalprint again after these steps.
- Make sure your Optimalprint app (if you use it) is up to date from the Play Store.
- Restart your device after making these changes to help apply settings.

If the issue persists or if the app crashes when you proceed to checkout, it could be related but sounds like a separate stability issue we should explore further.

Would you like help going through these steps, or do you want me to assist you with the app crashing issue specifically?

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