Hi! I understand that your in-game currency items disappeared after the BUD app update, and you’re hoping to recover them. Let’s work together to get this sorted out.

First, can I ask a couple of quick questions to better understand the situation?
- Did you notice the items were missing immediately after the update or after restarting the app?
- Have you tried closing the app completely and reopening it to see if your items reappear?
- Are you logged into the same account where you made the purchases?

Meanwhile, here’s a general step-by-step guide that often helps with this kind of issue:

1. Restart the app fully: Close the app completely (make sure it’s not running in the background) and reopen it. Sometimes, the game needs a fresh start to sync your data properly.
2. Check your internet connection: Ensure you have a stable internet connection, as the game needs to sync with the server to restore your purchases.
3. Log out and log back in: If your account supports it, try logging out and back in to refresh your user data.
4. Clear the app cache: On your Android 10 device:
- Go to Settings > Apps > BUD app > Storage
- Tap “Clear Cache” (not “Clear Data” yet, since that might erase progress offline)
5. Check for any recent updates or announcements: Sometimes currency loss happens due to server syncing issues after updates, and developers usually work on fixes.

If after these steps your purchased items still haven't returned, the next best step would be to contact BUD’s in-game customer support directly with your purchase details (receipts, date, and account ID). They can review your case specifically. You can also email [email protected] or [email protected] for official help.

Let me know how you want to proceed and if you have tried any of these steps already!

I uninstalled it and when I re install it again it all disappear

Thanks for sharing that you uninstalled and reinstalled the BUD app and then all your purchased items disappeared. That definitely helps clarify the situation.

On Android devices, especially with apps like BUD, purchased items and game progress are generally linked to your user account on the server, not just stored locally on the device. However, uninstalling the app can sometimes wipe out data saved locally unless it’s properly synced or backed up to the cloud beforehand.

Here’s what I suggest next:

1. Make sure you’re logged into the same account: Launch the BUD app and verify you are logging in with the exact account (email or username) where you made the purchases. Your progress and items should typically restore once connected to their servers.

2. Check for account cloud sync: Some apps offer cloud saving to keep progress across devices or after reinstalling. If you haven’t already, look in the app settings for any “account sync” or “cloud save” options and make sure these are enabled.

3. Give it some time to sync: Sometimes, after reinstalling, the app needs a few minutes or even a few hours connected to a stable internet connection to re-sync your data from the cloud server.

4. Contact official support with purchase info: If your purchased items still aren’t appearing after trying the above, your best recourse is to contact BUD’s support team directly ([email protected]). Include details like your account ID, purchase receipts, and when you made the purchases. They can assist with restoring your items from their end.

Unfortunately, if the app relies solely on local storage without cloud syncing, some data can be lost after uninstall unless backed up. But BUD’s support team has the tools to check account purchase history and help you recover lost items where possible5.

Would you like me to guide you through checking your account login and app settings next? Or is there anything else you tried so far?