Hi there! I understand you're not receiving the One Time Passcode (OTP) on the correct phone number. Let's work through this together to find out what's happening.

First, just to clarify:
- Are you expecting the OTP via SMS or through an app (like an authenticator app)?
- Have you confirmed that the phone number registered for the OTP matches exactly the phone on which you’re waiting for the code?
- Have you checked if the messages might be going into a spam folder or are hidden somehow on your phone?
- Also, are you connected to WiFi or using mobile data when trying to receive the code?

Assuming the OTP is sent by SMS to your phone number, here are some steps to try:

1. Restart your phone: This refreshes network connections.
2. Check network signal: Make sure you have good mobile signal reception.
3. Verify blocked numbers or filters: Sometimes SMS from automated systems might be blocked or filtered by your phone or carrier. Check your message app’s settings and your phone's blocking list.
4. Ensure correct number: Double-check the phone number registered in the system for receiving the OTP.
5. Try toggling Airplane Mode on and off: This can reset the network connection without a full restart.
6. If connected to WiFi, try disconnecting from WiFi: Sometimes WiFi-only devices or apps may not receive SMS properly.

If the OTP is sent via an authenticator app and you are not seeing it, please:
- Open the authenticator app manually to check for available codes.
- Make sure the app’s time setting is synchronized since time skew could prevent valid codes from showing.

If you've tried these and still no luck, it might be a server-side issue or your carrier might be blocking the messages. In that case, I recommend contacting your mobile carrier to check message delivery or contacting Conferma support at [email protected] for further assistance.

Would you be able to tell me which method is used to send the OTP? I’ll help you with more tailored steps from there.