Hi there! I understand you're subscribed to Hozify but are unable to watch certain movies. Let's see if we can get this sorted out for you.

To start, could you please tell me if the app is showing any specific error messages when you try to play these movies? Also, are all movies affected or only specific titles?

Meanwhile, here are some initial steps we can try:

1. Log out and back in: Sometimes the app's connection to your subscription status can glitch. Logging out and then logging back in can refresh your account info.
2. Check app updates: Make sure your Hozify app is updated to the latest version via the App Store.
3. Restart your iPhone: A quick restart clears temporary glitches.
4. Verify subscription status: Go to your iPhone Settings > your Apple ID > Subscriptions, and confirm that your Hozify subscription is active.
5. Reinstall the app: If none of the above works, try deleting the Hozify app and reinstalling it. This can help clear any corrupted files affecting playback.

If after these steps the issue persists, it could be caused by a mismatch between the app store's subscription info and Hozify's server, which happens sometimes1.

Let me know how these steps go, and we can dig deeper if needed! Are you encountering any particular error message when trying to play movies?

Not letting me watch certain movies even though I’m subscribed

Thanks for clarifying! Since your subscription is active but you still can't watch certain movies on Hozify, this might be related to a syncing issue between your subscription status as recognized by Apple (since you're on an iPhone with iOS 18.5) and Hozify’s servers.

Here’s what I recommend trying next:

1. Refresh your account info in the app:
- Open Hozify and go to the account or settings section.
- Look for an option like "Restore Purchases" or "Sync Subscription" and tap it. This forces the app to re-verify your subscription status with Apple.

2. Check region restrictions:
Some titles may not be available in your region due to licensing. Can you tell me which specific movies are blocked? I can help confirm if they should be available to you.

3. Contact Hozify support via the app:
If restoring purchases doesn't help, the app usually has a support or help section where you can submit a ticket with your subscription details and the affected movies. Sometimes the issue is a backend mismatch that only the provider can fix.

4. Double-check Apple subscription:
On your iPhone, go to Settings > [Your Name] > Subscriptions > Hozify and make sure your subscription is showing as active and the payment is current.

If the problem remains, this kind of issue has occurred before due to a communication gap between the app store and the service where the subscription status doesn't update immediately2.

Could you try these steps and let me know if any error messages appear when you try to restore purchases or access those movies? Also, what titles are affected? That info will help me assist you further.