[Finch] Black screen when I click icon to open app.

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Marilyn Nelson
1 year ago In Finch
Black screen when I click icon to open app.

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Emily Roberts

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1 year ago

Hi there! I’m really sorry to hear about the black screen issue you’re experiencing with the Finch app. That can be quite frustrating! Let’s see if we can get this resolved together.

First, can you share a bit more information? Have you noticed if this started happening after a specific update or event, or has it been occurring for a while? Also, have you tried any troubleshooting steps so far, like clearing the app cache or restarting your device?

In the meantime, here are a few basic troubleshooting steps you can try:

1. Restart Your Device: Sometimes a simple restart can clear up temporary issues.

2. Clear the Cache:
- Go to Settings on your Android device.
- Tap on Apps or Application manager.
- Find and select Finch.
- Tap on Storage and then select Clear Cache.

3. Check for App Updates:
- Open the Google Play Store, search for Finch, and check if there are any updates available. Keeping apps updated can resolve many issues.

4. Reinstall the App:
- If the above steps don’t work, uninstall the Finch app and then reinstall it from the Play Store. This can sometimes fix persistent problems.

Let me know how it goes after trying these steps or if you have already done any of them! If the issue persists, we might need to explore further options.

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