[Filament Bible] I just get a white screen and it just keeps circling

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Stephanie Greene
1 year ago In Filament Bible
I just get a white screen and it just keeps circling

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Pierre

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1 year ago

To resolve the issue of seeing a white screen with a spinning circle on your Filament Bible app, follow these step-by-step troubleshooting actions:

1. Force Quit the App:
- Double-tap the Home button (or swipe up from the bottom of the screen) to open the app switcher.
- Find the Filament Bible app and swipe it up to force quit.
- Relaunch the app to see if the problem persists.

2. Update the App:
- Open the App Store.
- Tap on your profile icon at the top right corner.
- Scroll down to see if there’s an update available for the Filament Bible app.
- If an update is available, tap “Update” next to the app.

3. Clear App Cache:
- Although iOS does not allow direct cache clearing like some other systems, you can delete and reinstall the app to clear its data entirely.
- Press and hold the Filament Bible app icon until a menu appears.
- Tap “Remove App” and then “Delete App.”
- Reinstall it from the App Store.

4. Check Internet Connection:
- Ensure your device is connected to the internet.
- Try switching between Wi-Fi and cellular data to determine if the issue is related to your network.

5. Restart Your Device:
- Restarting can resolve many issues.
- For iPhones without Home buttons: Press and hold the side button with the volume up or down button until the power off slider appears. Slide it to turn off. Then, turn it back on by pressing the side button again.
- For iPhones with Home buttons: Press and hold the top (or side) button until you see the slider. Slide it to turn off, then press the top (or side) button again to turn it back on.

6. Check Storage Space:
- Verify that your iPhone has enough available storage.
- Go to Settings > General > iPhone Storage to check your storage. If it is low, try deleting unused apps or files.

7. Reset Network Settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This will erase saved Wi-Fi passwords and network settings, so you will need to reconnect to Wi-Fi afterward.

8. Contact Support:
- If none of the above solutions work, it may be necessary to contact Filament Bible support. You can find support information on their official support page - learn more.

Following these steps should help you resolve the issue of the white screen on the Filament Bible app.

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