[ShinePay] Says machine not found

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Norma Slater
6 months ago In ShinePay
Says machine not found

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I see you're encountering a "machine not found" error with the ShinePay app. To help you better, could you tell me a bit more about what's happening? For example, is this error showing up when you try to connect to a specific laundry machine? Also, have you already tried any steps like checking your Bluetooth settings?

In the meantime, I can share some initial tips that usually help resolve this issue on Android devices like yours (Android 10 with WebKit browser):

1. Make sure Bluetooth is turned on in your device settings since ShinePay uses Bluetooth to connect to the machine.
2. Confirm that your phone’s Bluetooth isn’t currently paired or connected to any other devices. If it is, disconnect those connections.
3. Restart the ShinePay app and your phone to refresh connections.
4. Ensure the ShinePay app is updated to the latest version available on the Google Play Store.

If you’ve tried these and still see the error, let me know, and I can guide you through some deeper troubleshooting steps. Also, are you near the machine when trying to connect? Sometimes the Bluetooth connection can be affected by distance or interference.

Would you like me to walk you through each step?

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