Hi! Thanks for reaching out about the ShinePay app spinning and not sending money to the machine after scanning. I want to get this sorted for you.

Just to clarify:
- Are you scanning a QR code on the machine using the ShinePay app on your device?
- After the scan, does it proceed to a payment screen before spinning, or does it hang right after scanning?
- Is your device connected to the internet and do you have Bluetooth enabled (since some ShinePay machines use Bluetooth to communicate)?

Meanwhile, here are some steps to try that often resolve this issue:

1. Check Internet Connection and Permissions
Make sure your Windows device's internet connection is stable. Also, double-check that the ShinePay app has permission to access Bluetooth and possibly location, as these can be required to communicate with the machine.

2. Unplug and Reconnect the ShinePay Spark (hardware unit)
If you have access to the machine, try physically unplugging the ShinePay Spark device from the machine and plugging it back in. Sometimes the hardware needs a reset to accept payments again1.

3. Confirm the Machine is Set Up to Accept Payments
Sometimes machines are temporarily set to not accept ShinePay payments due to configuration changes. If possible, verify with the machine owner or admin that the machine is currently enabled to receive payments via ShinePay.

4. Reboot and Reinstall (which you already did)
Since you've rebooted and reinstalled the app, we can move past those steps.

If these steps don’t resolve the problem:
- Could you tell me if the app gives any error messages or codes during the spinning?
- And do other ShinePay functions (like checking balance or adding money) work fine on your device?

Once I have a bit more detail, I can provide more targeted troubleshooting or options to escalate. Let me know how it goes!