Hello! I understand you're having trouble with the keyboard not disappearing on the ShinePay app's signup screen on your iPhone running iOS 18.7. Let's try to get that sorted out so you can log in smoothly.

To start, sometimes the keyboard issue on iPhones with certain apps can be related to display settings. Here’s a step-by-step guide you can try:

1. Adjust Display Zoom Settings:
- Open the Settings app on your iPhone.
- Scroll down and tap Display & Brightness.
- Scroll to the bottom and tap Display Zoom.
- Set it to Standard if it’s on Zoomed.
- Restart your iPhone.

Display Zoom can affect how the keyboard and app interfaces display, and setting it to Standard has resolved this issue for some users using ShinePay1.

2. Dismiss the Keyboard:
- After entering your information, tap anywhere outside the text input fields on the screen to try to dismiss the keyboard.
- If that doesn’t work, try tapping the Return key on the keyboard, which sometimes hides it.

3. Force Close and Restart the App:
- Swipe up from the bottom of the screen (or press the Home button twice if your iPhone has one).
- Swipe the ShinePay app off the screen to close it completely.
- Reopen the app and see if the keyboard behaves normally.

4. Update the App:
- Go to the App Store, tap your profile icon, and check for any ShinePay app updates.
- Install any available updates, as keyboard-related bugs may be fixed in newer versions.

5. Restart your iPhone:
Sometimes a quick restart can clear minor glitches with the keyboard.

If after these steps the keyboard still does not disappear, could you tell me if this happens only on the signup screen or also on other parts of the app? Additionally, are you using any third-party keyboard app, or is it just the default iOS keyboard?

Let me know what you observe, and we can take it from there! Are you satisfied with this solution so far?

On the signup screen the keyboard will not disappear so I cannot login

Hi again! Thanks for bringing this up once more. Since the keyboard won't disappear on the ShinePay signup screen blocking your login, let's focus on a known fix that has helped many users on iPhone with this exact issue.

Here’s what you can try:

1. Open your iPhone Settings.
2. Scroll down and tap Display & Brightness.
3. Scroll all the way down to Display Zoom.
4. Tap View, then select Standard instead of Zoomed.
5. Confirm by tapping Set, then your iPhone will restart.

This adjustment fixes how the keyboard and app interface display and often resolves the keyboard blocking the login button on ShinePay on iOS devices1.

If you’ve already tried this and it didn’t help, let me know. Also, if you’ve tried tapping outside the text fields or pressing Return to dismiss the keyboard, or force closing and reopening the app, that info will help me find the next steps.

Does this solve your problem? If not, I’m here to guide you through other solutions.

On the signup screen the keyboard will not disappear so I cannot login