Hi! I’d be happy to help you delete photos or videos from your Plum app profile on your iPhone. Just to make sure I understand correctly — are the photos or videos you want to delete uploaded within your Plum profile, or are they on your iPhone’s Camera Roll?

If they are on your Plum profile, here’s a straightforward way to delete them:

1. Open the Plum app on your iPhone.
2. Go to your profile page where your photos and videos are displayed.
3. Tap on the specific photo or video you want to delete.
4. Look for an option like a trash bin icon or "Delete" button—usually accessible by tapping three dots or a menu on that media item.
5. Confirm the deletion when prompted.

One important note: If you have set a photo as your primary profile picture, you might need to set a different photo as primary before deleting that one.

If you don’t see these options or if things look different on your app, can you share if you see any menus or buttons when you tap on the photo or video? That way, I can guide you more precisely.

Also, if these photos or videos are actually saved on your iPhone but showing on Plum due to integration, I can guide you through deleting from your phone’s Photos app as well.

Let me know what you see or if you want instructions for deleting directly from your iPhone’s gallery!

What do I do if I can’t see the photos or videos on my profile they don’t show up

Thanks for the info! If your photos or videos aren’t showing up on your Plum profile at all, it sounds like there might be a sync or display issue within the app.

Here are some steps we can try to get them to appear:

1. Check for App Update: Make sure your Plum app is the latest version. Updates often fix bugs that might cause display issues. Go to the App Store, tap your profile icon, then scroll to Plum and tap "Update" if available.

2. Restart the App: Close the Plum app completely (swipe it away from the app switcher) and then reopen it.

3. Log Out and Back In: Sometimes logging out and back into your Plum account refreshes your profile data, including photos and videos. You can usually find the logout option in your profile settings.

4. Check Your Internet Connection: Make sure you have a stable internet connection, as media might not load otherwise.

5. Clear Cache (if available): Some apps have an option to clear cached data under settings, which can help refresh media loading.

6. Reinstall the App: If none of the above works, uninstall Plum from your iPhone, then reinstall it fresh from the App Store. This often resolves deeper app glitches.

7. Verify Privacy Settings: Double-check your app permissions in iPhone Settings > Plum, ensuring it has access to Photos if required.

If after these steps, the photos and videos still don’t show, it might be a deeper app issue or server-side problem.

Would you like me to help you step-by-step with any of the above, or would you prefer I check if there are any known outages or fixes for Plum app display issues?

Also, just confirming—is your iPhone connected over WiFi or mobile data when you notice this problem? That info can help narrow it down!

Why are media files not loading in my Plum app?

Thanks for your question about why media files might not be loading in your Plum app. Based on common troubleshooting around this issue, here are some reasons and steps you can try on your iPhone with iOS 18_7:

1. App Version: Make sure your Plum app is fully updated. An outdated app can cause media loading problems. Check the App Store for any available updates.

2. Cache/Data Issues: Sometimes cached data can get corrupted. Unfortunately, the Plum app on iOS may not have a dedicated cache clearing option, but you can try uninstalling and reinstalling the app to clear any temporary files.

3. Internet Connection: Slow or unstable internet can prevent media from loading. Try switching between WiFi and mobile data to see if that improves loading.

4. App Permissions: Verify in your iPhone settings that Plum has permission to access Photos or storage if needed.

5. Server-side Problems: Sometimes Plum’s servers may be experiencing issues causing media not to load. This is less common but could be a cause.

6. Logout and Login: Logging out of your account and back in might refresh your profile and reload your media.

If these steps don’t solve the problem, you can also try deleting your browser history and cache if you use Plum via browser, but since you mentioned iPhone and app use, reinstalling the app is the most effective cache-clear method1 2.

Would you like me to walk you through uninstalling and reinstalling the app or checking your permissions? Also, do you notice any error messages or does the media just stay blank?