[Plum] Blank white screen on attempting to open app

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Ieuan Wyn Gruffydd
9 months ago In Plum
Blank white screen on attempting to open app

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi there! I see you're encountering a blank white screen when trying to open the Plum app on your iPhone running iOS 18.6.2. That’s definitely something we can work on together.

To better assist you, can you tell me if this happens every time you launch the app? Also, have you tried any troubleshooting steps like restarting your phone or reinstalling the app already?

Meanwhile, here are some step-by-step suggestions you can try:

1. Force Close and Relaunch the App
- Swipe up from the bottom of your iPhone screen and pause in the middle (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find the Plum app and swipe it up to close it completely.
- Open the app again to see if the white screen issue clears.

2. Restart Your iPhone
- Press and hold the side button and either volume button until you see the power off slider.
- Slide to power off, wait a few seconds, and then turn your iPhone back on.

3. Update the Plum App and iOS
- Open the App Store, tap your profile icon, and scroll down to check if Plum has an update available.
- Also, check under Settings > General > Software Update to see if your iOS version is current.

4. Reinstall the Plum App
- Press and hold the Plum app icon on your Home screen until the menu appears, then tap "Remove App" > "Delete App."
- Re-download the app from the App Store and try launching it again.

5. Check Network Connection
- Sometimes, the app may not load properly if the internet connection is unstable. Try switching between Wi-Fi and cellular data.

If you've tried these already, or the issue continues after these steps, please let me know. There may be further advanced steps, such as clearing app cache if available or checking for related account problems.

Would you like help with any of the above steps? Also, have you noticed if this blank screen appears right at app launch or after some loading time? That detail can help narrow down the cause.

Looking forward to your reply!

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