[Woodoku] Journey slow or freezes full crash

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Jbird08
5 months ago In Woodoku
Journey slow or freezes full crash

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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5 months ago

Hi there! I understand that you're experiencing slow performance, freezing, or even full crashes while playing Woodoku on your Kindle (Android 9). Let’s work together to get that fixed.

To start, could you tell me if this happens all the time or just occasionally? Also, have you noticed if it happens during specific actions in the game or right from startup?

Meanwhile, here are some steps that usually help resolve these kinds of issues:

1. Restart Your Device: This clears temporary files and memory and often resolves performance issues.

2. Update Woodoku: Make sure you have the latest version of the app installed via the Amazon Appstore or Google Play Store if you use that. Updates often fix bugs causing crashes.

3. Check Storage Space: On your Kindle, head to Settings > Storage, and ensure you have at least 1GB of free space. Low storage can slow down apps or cause freezing.

4. Clear Cache for Woodoku:
- Go to Settings > Apps > Woodoku.
- Tap on “Storage” then select “Clear Cache”.
This removes temporary files that may be corrupted without deleting your game data.

5. Force Stop and Reopen: From the same app settings page, tap “Force Stop” and then reopen the app.

6. Close Other Background Apps: Running many apps simultaneously can reduce your device's performance.

If after trying these, the problem persists, the next step could be to uninstall and reinstall the app to clear any corrupt files completely. Just make sure your game progress is backed up, like through Facebook or Google Play save services if available.

If that still doesn’t help, let me know, and we can explore some advanced troubleshooting or check if there are server-side issues affecting the app.

Are there any of these steps you’ve already tried, or would you like me to guide you through any in more detail?

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