[tea.] Every time that I open the app it stays on the “Tea” logo. Before

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Danielle
10 months ago In tea.
Every time that I open the app it stays on the “Tea” logo. Before

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Henry Adams

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10 months ago

Hi there! I see you're having trouble with the Tea app getting stuck on the logo screen when you open it on your iPhone running iOS 18.5.0. Let's work through this together.

First, can you tell me if this started happening after an app update, or suddenly without any recent changes? Also, have you tried any steps already, like restarting your phone or reinstalling the app?

Meanwhile, here are some straightforward steps to try:

1. Force Close the App and Reopen:
- Swipe up from the bottom of your screen and pause (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find the Tea app and swipe it away to close it completely.
- Then, reopen the app and see if it gets past the logo screen.

2. Restart Your iPhone:
- Hold the side button and either volume button until you see the slider.
- Slide to power off.
- After 30 seconds, power it back on and try the app again.

3. Check for App Updates:
- Open the App Store, tap your profile icon at the top right, and scroll to see if Tea has an update pending.
- If yes, update and try reopening.

4. Reinstall the App:
- Press and hold the Tea app icon until options appear, then tap "Remove App," and confirm.
- Go back to the App Store and download Tea again.

If these don’t work, the issue might be deeper—perhaps something with servers or your account. Sometimes apps get stuck on the loading screen if they can't connect properly or if there’s a backend problem.

Let me know what you’ve tried so far and what happened, and we’ll proceed from there!

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