Hi there! I understand you're having trouble with ads not downloading when you request hints in Killer Sudoku. Let’s work through this together.

First, can you let me know if you've noticed this issue consistently or is it happening only occasionally? Also, have you tried any troubleshooting steps so far, like refreshing the app or checking your internet connection? This information can really help pinpoint the issue!

how do you refresh app

To refresh the Killer Sudoku app on your device, here are the simple steps you can follow:

1. Close the App: Make sure to fully exit Killer Sudoku if it's currently open. On most Windows devices, you can do this by right-clicking the app on the taskbar and selecting "Close window."

2. Reopen the App: Once you've closed it, find the Killer Sudoku app icon on your desktop or in your Start menu and double-click it to reopen.

3. Check Your Internet Connection: Sometimes, ads may not download due to connectivity issues. Ensure you have a stable internet connection.

4. Reinstall the App (if necessary): If refreshing doesn’t work, you can consider uninstalling and then reinstalling Killer Sudoku. To do this:
- Uninstall: Go to "Settings" > "Apps" > find Killer Sudoku, then click "Uninstall."
- Reinstall: Go back to the Microsoft Store, search for Killer Sudoku, and download it again.

Let me know if these steps help with your issue!