Hi there! I understand you're having trouble depositing a check using the PNC mobile app. To help you out effectively, could you tell me a bit more about what's happening? For example, do you see any error messages, or does the app behave in a certain way when you try to deposit the check? Also, have you been able to log into the app successfully during this process?

This info will help me pinpoint the issue and guide you step-by-step.

I am able to open the app. Sometimes the screen to take apicture of the check is blank and other timesit isn't but won;t recognize my camera

Thanks for sharing those details about the camera screen being blank sometimes and the app not recognizing your camera. Let’s work through this together.

Here’s a step-by-step approach to resolve the camera issue in your PNC mobile app on your Windows device (assuming it's a Windows-based tablet or PC with a camera, given your OS):

1. Check Camera Permissions
Make sure the PNC app has permission to access your camera. You can do this by:
- Go to Settings on Windows.
- Select Privacy > Camera.
- Ensure the toggle is ON for camera access and that apps are allowed to use the camera.
- Also, check if the PNC app is listed and allowed to use the camera.

2. Restart the App and Device
- Fully close the PNC app (not just minimize).
- Restart your Windows device. This can clear temporary glitches affecting the camera access.

3. Update the PNC App
- Check for any available updates for the PNC app in the Microsoft Store and install them.
- Updated versions often fix bugs related to camera use.

4. Check the Camera Hardware
- Open the Windows Camera app separately to verify your device’s camera works outside of the PNC app.
- If the camera doesn’t work there either, the issue might be with the camera driver or hardware.

5. Reinstall the PNC App
- Uninstall the PNC app, then reinstall it from the Microsoft Store.
- This can fix corrupted files causing blank screens or camera issues.

6. Lighting and Background
- Sometimes the app struggles to detect the check if lighting is poor or the background is cluttered.

If these steps don’t help, it could be related to app-specific restrictions or compatibility issues with your device’s camera setup.

Let me know if you’ve already tried some of these, or if you need help on any specific step! Are you using a tablet or a desktop/laptop for the app? This info helps me tailor the solution better.

Troubleshooting camera recognition problems in PNC app

Thanks for asking about troubleshooting the camera recognition issue specifically with the PNC mobile app. Since you are on a Windows device with a WebKit browser and experiencing problems where the camera screen sometimes goes blank or isn't recognized, here are some tailored steps that align with common solutions and address your environment:

1. Verify Camera Permissions in Windows Settings
- Go to Start > Settings > Privacy > Camera.
- Ensure "Allow apps to access your camera" is toggled ON.
- Scroll down to see if the PNC app or your browser has camera access enabled. Enable it if it’s off.

2. Test the Camera Outside the PNC App
- Open the Windows Camera app to confirm your camera works properly.
- If it doesn’t, troubleshooting the camera driver or hardware may be necessary.

3. Clear Browser Cache or Use the PNC Dedicated App
- Since your device is using a WebKit browser on Windows, camera permissions through the browser might be limited or inconsistent.
- Try clearing your browser cache and cookies, or consider installing and using the official PNC Mobile Banking app if your device supports it.

4. Ensure the Check Capture Area Is Well-Lit and on a Clear Background
- The app uses the camera to detect edges, so good lighting and a plain background help the camera and app recognize the check.

5. Reinstall or Update the App/Browser
- If you are using the mobile app on a Windows device, confirm it’s updated. If you are using the browser version, ensure WebKit and the browser are up to date.

6. Restart Your Device After Changes
- Always restart after toggling permissions or updates to ensure settings apply properly.

Since PNC's official mobile banking on Windows might differ from mobile OS experiences (like iPhone or Android), these steps focus on your Windows setup. For more specific device support, using the official app rather than the browser deposit function is generally more reliable.

If the problem persists despite these steps, your device might have compatibility issues or restrictions for camera access with the PNC app—reaching out to PNC customer support at [email protected] could help with advanced troubleshooting or verify if there is an ongoing issue on their end2 7 8.

Let me know if you'd like guidance on any step or further help! Are you mainly using the app or through a browser on this Windows device?

Are you satisfied with the solution I provided?