[PNC] Deposit keeps crashing

E
EDWARD J STRUK JR
11 months ago In PNC
Deposit keeps crashing

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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11 months ago

Hi! I see that your PNC mobile app keeps crashing when you try to make a deposit. Let's get this sorted so you can deposit without issues.

First, could you tell me a bit more about the problem?
- Does the app crash immediately when you open the deposit feature, or after you take a photo of your check?
- Have you tried depositing with any other features, or is it just the deposit causing the crash?
- Also, have you already tried closing and restarting the app or restarting your device?

Meanwhile, here are some straightforward steps to try that often resolve app crashing issues:

1. Clear the App Cache:
Since you're using Windows on a WebKit browser, try clearing your browser cache and cookies. This can help remove any corrupted temporary files that might cause crashes.

2. Restart the App and Device:
Close the browser fully and reopen. Then try logging into the app again to deposit.

3. Update or Reinstall the App:
If you're using a mobile app version, ensure it's updated to the latest version available. If problems persist, try uninstalling and reinstalling the app.

4. Check for Known Outages:
Sometimes, service outages affect the deposit function. According to recent info, PNC services are operating normally1.

If you’ve tried those already, the next steps could involve checking any security or permission settings that might prevent the deposit feature from working properly, like camera access for check photos.

Let me know what you've tried and if the crash happens at a specific step, and we can dig deeper from there! Are you comfortable sharing those details?

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Thomas Frank

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1 month ago

@Geometry Dash Try updating and reinstalling the PNC Financial Services app, then restart your phone and retry the deposit.

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