Hi there! I see you're having trouble depositing a check using the PNC app and are getting an error message. I'd like to help you get this sorted out.

To start, could you tell me what the exact error message says? Also, did the problem happen while scanning the check's front or back, or at another step? Any extra details will help me guide you better.

Meanwhile, here’s a simple step-by-step you can try:

1. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.
2. Update the PNC app: Go to the App Store and ensure your PNC app is updated to the latest version.
3. Restart your iPhone: Sometimes a quick restart can resolve temporary glitches.
4. Review the check images: Ensure the front and back photos of the check are clear, well-lit, and all four corners are visible.
5. Verify your account status: Log in to PNC online banking and check if there are any holds or restrictions on your account.
6. Try again: After these steps, attempt your mobile deposit once more.

If you’re still seeing the error after this, it might help to check if there are any reported issues with PNC’s mobile banking service currently.

Please let me know what the error message says or if you’ve already tried some of these steps, so I can assist you further!

Session interruption multiple firegroubd apps

Thanks for sharing that—so it sounds like when you’re using the PNC app on your iPhone, your session is getting interrupted due to having multiple apps running in the foreground, right? This can happen because the PNC app may be using the camera or certain resources that iOS restricts when more than one app is active or competing for those features.

Here’s what I recommend to help avoid these session interruptions:

1. Close other apps running in the foreground: Double-click the Home button (or swipe up from the bottom and pause on iPhone models without a Home button) to open the app switcher, then swipe up on other apps to close them. This ensures only the PNC app is active.

2. Retry your action in the PNC app after clearing interruptions: Once other apps are closed, reopen the PNC app and try again. This helps because the system won’t interrupt the PNC app’s session due to resource conflicts.

3. Restart your iPhone: Sometimes a quick reboot helps clear any lingering background activity interfering with the app.

4. Make sure your PNC app is up to date: Visit the App Store, check for updates, and keep your app current to leverage the latest fixes and performance improvements.

This aligns with how iOS treats camera and session resources —when multiple apps try to access them simultaneously, one app’s session can be interrupted to prioritize the other1 4.

If the issue persists despite closing other apps and restarting, let me know. We can then explore other possibilities like app cache or permissions.

Does this help with the session interruption you’re experiencing?