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[PNC] It “saves” my face log in and then won’t work the next time I use it. Password does the same thing.

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Trina Williams
1 month ago In PNC
It “saves” my face log in and then won’t work the next time I use it. Password does the same thing.
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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 month ago

Hi! I understand that your PNC app is saving your Face ID login but then failing to work the next time you try to log in, and the password login behaves the same way as well. I want to help you get this sorted smoothly.

To get started, could you tell me if the Face ID or password login issues happen right after an app update or iOS update? Also, do you get any specific error messages when the Face ID or password login fails? Knowing this will help me guide you better.

Meanwhile, here’s a step-by-step checklist to try that often resolves this kind of issue on an iPhone with iOS 18_7:

1. Check Face ID settings for PNC app:
- Go to your iPhone’s Settings > Face ID & Passcode.
- Make sure Face ID is set up correctly and that it is enabled for the PNC app if it appears under “Use Face ID For”.

2. Ensure app permissions:
- Still in Settings, scroll down to find the PNC app.
- Tap on it and confirm that biometric login (Face ID) is enabled here.

3. Restart your iPhone:
- A simple restart can clear temporary glitches that might affect app logins.

4. Update the PNC App:
- Open the App Store, go to your account, and make sure the PNC app is up to date.

5. Clear cache by reinstalling the app:
- Delete the PNC app, then reinstall it fresh from the App Store. This clears any corrupted app data.

6. Verify Network Connection:
- Ensure you have a stable internet connection, as intermittent Wi-Fi or cellular can cause login failures.

7. Try logging in manually the first time:
- After reinstalling, log in once manually with your username and password to reset the credentials stored by the app.

If you’ve tried all this and the problem persists, it may be related to a bug or server-side issue with the PNC app’s biometric or password login.

If so, I can guide you through an advanced check or escalate this to PNC’s mobile app support for a closer look.

Let me know how the above steps work out or if you get particular error messages during the login attempts! We’ll work it out together.

Are you satisfied with this initial guidance?

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