Hi there! I’m Benjamin Carter. I understand that you're having trouble getting XDV to work with your Sencor 3CAM 4K04WR camera. I’d like to help you get this sorted out.

To start, could you tell me a bit more about what specifically isn’t working? For example:
- Is the camera not being recognized by XDV at all?
- Are you able to connect but there’s no video feed?
- Any error messages showing up?
- How are you connecting the camera to your device (Wi-Fi, USB, etc.)?
- Have you tried using the camera with any other apps or devices to check if it works elsewhere?

This info will help me narrow down the cause and guide you step-by-step.

Won't connect

Thanks for letting me know the camera won’t connect. Let’s walk through some steps to get your Sencor 3CAM 4K04WR working with XDV on your Android device.

1. Connect to Camera Wi-Fi Network Manually
First, turn on your camera and make sure its Wi-Fi is enabled. Then go to your phone’s Wi-Fi settings (Android 10, it’s under Settings > Network & internet > Wi-Fi) and look for a Wi-Fi network named something like “Action Cam” or similar, specific to your camera’s brand. Connect to that network manually before opening the XDV app. This manual connection is important because sometimes the app doesn’t auto-connect properly1.

2. Enable Airplane Mode but Keep Wi-Fi On
Some users have found that putting the phone in airplane mode, then turning Wi-Fi back on to connect to the camera network, helps eliminate interference from cellular networks4. You can try this step if the previous method doesn’t work.

3. Check Permissions and Settings in XDV App
Ensure that the XDV app has the necessary permissions enabled on your Android (like location and storage), as some Wi-Fi connections now require location services to be on for scanning networks. Also, see if there is a “Connection Setting” or “Auto Connect” toggle in the app settings and turn it on7.

4. Restart Both Devices
Restart your phone and the camera to refresh both connections. Sometimes a simple reboot helps clear temporary issues.

5. Try a Different USB Cable or Power Source
If you use USB connection, try swapping the cable or charging the camera fully and ensuring the battery is not low9.

If you’ve tried the above and it still won’t connect, please let me know which exact step you got stuck on or if you see any error messages. That will help me guide you further or explore advanced troubleshooting.

Are you able to see the camera’s Wi-Fi network on your Android device right now?