Hi! I understand that in the GoodShort app on your iPhone with iOS 18.7, it’s not keeping track of where you left off in episodes and always takes you back to the beginning. Is that right?

To help solve this, let me walk you through some steps:

1. Restore Purchases (if you have any subscriptions unlocked):
- Open the GoodShort app.
- Go to the app’s settings or account section.
- Find the option labeled “Restore Purchases” and tap it. This sometimes refreshes the app’s license and sync.

2. Clear Cache or Reinstall the App:
- The app may have stored corrupted data causing this glitch.
- Since iOS doesn’t have a direct “clear cache” button for apps, the best alternative is:
- Delete GoodShort from your device.
- Restart your iPhone.
- Go to the App Store and reinstall GoodShort.
- Log back in and check if episode tracking works properly.

3. Check Your Internet Connection:
- Episode tracking typically syncs with your account in the cloud.
- Make sure your Wi-Fi or cellular connection is stable when using the app.

4. Update the App:
- Sometimes, bugs are fixed in newer versions.
- Open the App Store, go to updates, and ensure GoodShort is up to date.

If you have tried any of these steps already, please let me know which ones, so I can suggest other options. Also, have you noticed if the app shows any error messages or if this happens with all shows or just specific ones?

If these don’t help, the issue could be on the app’s side, as other users have reported similar episode tracking bugs recently. In that case, contacting GoodShort support directly with your user ID might be needed—they are usually responsive and handle these bugs.

Would you like me to guide you on how to contact GoodShort support as well?

Are you satisfied with this solution so far?

Doesn’t keep track of episode unlock takes me back to beginning

Thanks for sharing that. So it sounds like the GoodShort app on your iPhone is not saving your episode progress, and every time you open an episode, it restarts from the beginning. Is that correct?

This issue has been reported recently by other users as well. From what I found, the problem seems linked to the app's server “forgetting” your watching progress, especially when new episodes are added or old series are removed1.

Here’s what I recommend to try on your iPhone (iOS 18.7):

1. Ensure App is Updated:
- Open the App Store and check if GoodShort has an update. Developers often fix bugs including progress tracking in updates.

2. Log Out and Log Back In:
- Sometimes refreshing your account session can help the server remember your progress.

3. Restore Purchases (if applicable):
- Go to app settings and tap “Restore Purchases,” especially if you have a subscription—this syncs your status with the server.

4. Check Network Connection:
- Since progress syncs with the cloud, make sure your internet is stable when watching episodes.

5. Reinstall the App:
- Delete and reinstall GoodShort to clear any corrupted cache data.

If after these steps it still doesn’t track your progress, the issue is likely on GoodShort’s server side or app backend. In that case, contacting GoodShort Support is the best move. You can email them at [email protected] explaining the problem with your iPhone and include the app version and iOS version.

Would you like me to help draft a message for support, or guide you through any of these steps in detail?

Are you satisfied with this solution so far?