Hi there! I understand that while you're enjoying the music, the video isn't loading on Coverstar. Let's try to figure this out together.

Could you please let me know if this issue is happening with all videos or just specific ones? Also, have you tried any troubleshooting steps so far, like refreshing the app or checking your internet connection?

Let's take it step by step to resolve this for you!

No all of the videos aren't loaded and yes I have deleted it multiple times to try fix but not helping

Thank you for that information! Since it seems that all videos are not loading and you're having issues even after reinstalling the app, let’s explore a few more steps you could try.

1. Check Internet Connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. You can try switching between Wi-Fi and mobile data to see if it makes a difference.

2. Clear Cache and Data: Sometimes, clearing the app’s cache and data can help resolve playback issues. To do this, go to:
- Settings on your Android device
- Apps or Applications
- Find and click on Coverstar
- Tap on Storage
- Finally, click on Clear Cache and Clear Data. Please note that clearing data might log you out of the app, so ensure you have your credentials handy.

3. Update the App: Ensure that you have the latest version of the Coverstar app. Check the Google Play Store for any updates that might be available.

4. Restart Your Device: A simple restart can sometimes resolve temporary issues, so it's definitely worth trying.

5. Check for App Permissions: Make sure the Coverstar app has all the necessary permissions enabled. You can do this in Settings > Apps > Coverstar > Permissions.

6. Network Settings: If none of those work, you could try resetting your network settings. Be cautious with this step, as it will erase all saved Wi-Fi networks and Bluetooth connections:
- Go to Settings
- Tap on System
- Select Reset options
- Choose Reset Wi-Fi, mobile & Bluetooth

If after trying these steps the issue persists, I recommend checking the Coverstar Help Center or their troubleshooting tips on TikTok for more specific guidance, as they may have updated information regarding the app’s performance.

Please let me know if you need any further assistance, or if any of these steps worked for you!