Hi! Thanks for reaching out about your video export issue with Coverstar. I want to help you get that sorted. Just to make sure I understand correctly: after creating your video and clicking "Next" to export, the app just gets stuck and nothing happens—is that right?

To get us started, here’s a step-by-step checklist we can try:

1. Check Internet Connection: A stable connection is key for exporting and posting videos. Could you confirm your internet is working smoothly?

2. Restart the App: Close Coverstar completely (make sure it’s not running in the background) and then reopen it. This can clear minor glitches.

3. Clear Cache: Sometimes, accumulated temporary data causes issues. On Windows with WebKit, you can clear the browser cache:
- Press Ctrl + Shift + Delete
- Select “Cached images and files”
- Click “Clear data”

4. Check Storage Space: Ensure your device has enough free disk space. Exporting videos requires some space for processing.

5. Try Exporting a Shorter Video: If the video is very long or high-res, try creating and exporting a shorter or lower-res version to see if it works.

6. Update the App or Browser: Though you’re on WebKit on Windows, make sure your Coverstar app is the latest version or, if you use it through a browser, that your browser is up to date.

Have you tried any of these already? If yes, which ones, so I can suggest further steps or advanced troubleshooting if needed? Also, are you seeing any error messages at all, or just the process freezing?

Let me know, and we’ll get this fixed!

I have done all of these things and it still doesn't export

Thanks for letting me know you've already tried those basic steps and the export still doesn’t proceed. Let’s dig deeper into this.

Here are some advanced steps to try next:

1. Run the App as Administrator: Right-click the Coverstar app icon and select "Run as Administrator." This gives the app full permissions it might need to export the video properly.

2. Reset the App Settings: On Windows, go to Settings > Apps > Coverstar > Advanced Options > Reset. This action resets the app without uninstalling, which can clear hidden software glitches affecting export.

3. Check for Conflicting Software: Sometimes antivirus or firewall settings block file writing during export. Temporarily disable such software or add Coverstar to their exception list and attempt exporting again.

4. Export to a Different Folder or Drive: Try exporting the video to a different location (like another folder or an external drive) in case the original save path has permission or space issues.

5. Check Background Processes: Ensure no other apps are using large system resources or locking video files that might interfere. Restarting your computer in a “clean boot” state can help check this.

If none of the above helps, it might be an issue on the server side or an app-specific bug. In that case, I suggest contacting Coverstar's support directly with details of your problem, your OS version, and steps you've tried. You can reach them at [email protected] or check their Help Center for updates and possible patch announcements1 6.

Would you like me to guide you through any of these advanced steps? Or perhaps assist in drafting a message for their support?

I am not using coverstar on this computer. It is on an Android tablet

Thanks for clarifying that you’re using Coverstar on an Android tablet. That helps me tailor the support better!

Since the video export freezes after you click Next, here are some Android-specific steps we can try:

1. Clear App Cache and Data:
- Go to your tablet’s Settings > Apps > Coverstar.
- Tap Storage.
- Press Clear Cache first, then try exporting again.
- If it still won’t export, try Clear Data (note: this might remove your app settings and possibly your saved drafts—make sure to back up anything important).

2. Update or Reinstall Coverstar:
- Open the Google Play Store, search for Coverstar, and check if there's an update available. Install any updates.
- If no update or it doesn’t help, uninstall Coverstar completely and reinstall it.

3. Check Storage Space:
- Confirm you have enough free space on the tablet. Video exports require some free storage to process.

4. Close Background Apps:
- Closing other apps can free system resources that may help Coverstar finish exporting.

5. Restart Your Tablet:
- Sometimes a simple reboot can clear temporary issues affecting app performance.

If after these steps it still doesn’t export, it might be a bug or server-related issue with the app version for Android. In that case, contacting Coverstar support directly is best. You can visit their Help Center for Android-specific advice or email them at [email protected]1 6.

Would you like me to walk you through clearing cache and data on your tablet? Or assist with updating/reinstalling the app? Let me know!

I have done all of those things multiple times and it still doesn't work. I have also sent an email for support but haven't gotten a response. The only thing I can think of is maybe there isn't enough storage space but I have deleted a bunch of apps to clear up space. How much space does it need to export a video?

Thanks for sharing what you’ve already tried and your concern about storage space. Let’s focus on the storage requirements for exporting videos with Coverstar on your Android tablet.

While I didn’t find a specific number on exactly how much space Coverstar needs to export videos, generally video export apps require free storage roughly equal to or greater than the size of the video being created, sometimes significantly more because they use temporary space during processing.

Since you mentioned deleting apps to clear space, here are a few things to consider:

1. Check Actual Free Storage: On your tablet, go to Settings > Storage to see the exact free space available. Aim to have at least 1-2 GB free (more if your videos are longer or higher resolution).

2. Storage Permissions: Make sure Coverstar is allowed to access your storage, as lack of permission can interfere with saving/exporting. You can check this in Settings > Apps > Coverstar > Permissions and ensure storage access is enabled.

3. Temporary Cache and Data: Sometimes temporary files use up space. Clearing cache as you did helps, but also check if your tablet has a storage manager to clear miscellaneous files.

4. Export Settings: If Coverstar has an option to export videos in lower resolution or quality, try that to reduce file size demands.

Since Coverstar’s own Help Center doesn’t specify exact storage requirements, these general Android video export tips usually help resolve export freezes linked to storage1.

If you’re confident you have enough space and permissions but it still won’t export, the delay in support response can be tough. Meanwhile, you could also try exporting shorter clips or exporting to an external SD card if your tablet supports it.

Would you like me to guide you through checking your tablet’s storage and permissions now?

Is Coverstar app compatible with my Android tablet version?