Hi there! I’m sorry to hear that Coverstar won’t open past the logo. Let’s work through this together. Just to clarify: when you say it won’t open past the logo, are you referring to the Coverstar app on your Windows device, or is this about the physical automatic pool cover not moving beyond the initial stage?

If it's the app, is it stuck on the loading screen after you start it up? And if it's the pool cover hardware, is the cover physically stopping after starting?

Could you share a bit more about what you're seeing so I can guide you better?

Its the app. it will open but wont move past the logo. i cant use it.

Thanks for the info! Since your Coverstar app opens but gets stuck on the logo screen, let's try some basic steps first to get it working on your Windows device:

1. Close and Restart the App
- Fully close the Coverstar app (make sure it’s not running in the background).
- Open it again to see if it moves past the logo.

2. Restart Your Computer
- Sometimes a system restart clears temporary glitches that affect app loading.

3. Check for Updates
- Make sure your Windows 10 and Coverstar app are up to date. Updates often fix bugs causing app freezes.

4. Clear Cache/Data
- Since this is a Windows app, if there's an option to clear cache/data in settings or if you have the app installed from the Microsoft Store, try resetting the app there:
- Go to Settings > Apps > Coverstar > Advanced Options > Reset.

5. Run as Administrator
- Right-click the Coverstar app icon and choose Run as Administrator to help with any permission issues.

If these don’t resolve it, there might be more specific app issues that require reinstalling the app or checking for known outages. Would you mind letting me know if the app was working fine before or if this started happening suddenly? Also, have you tried reinstalling the app yet?

Meanwhile, here’s the official Coverstar Help Center where updates and FAQs are posted: Coverstar Help Center 1 .

Let’s start here, and I’m happy to guide you further based on what you try!

im on iphone

Got it, you're using the Coverstar app on your iPhone and it’s stuck on the logo screen. Thanks for clarifying! Let’s adjust the troubleshooting for iOS:

1. Force Close and Reopen the App
- Swipe up from the bottom of the screen (or double press the Home button on older iPhones) to open the app switcher.
- Swipe the Coverstar app off the screen to close it.
- Tap the icon to reopen it and see if it gets past the logo.

2. Restart Your iPhone
- Sometimes a simple restart can clear temporary glitches.

3. Update the App
- Open the App Store, tap your profile icon, and check if there’s an update available for Coverstar.
- If yes, update and try reopening the app.

4. Reinstall the App
- Press and hold the Coverstar app icon until a menu appears.
- Tap Remove App, then Delete App to uninstall.
- Go to the App Store and reinstall Coverstar.

5. Check Network Connection
- Make sure your iPhone has a stable internet connection, either Wi-Fi or cellular, as the app may need to connect to Coverstar’s servers.
<brAfter these steps, try opening the app again.

If it still won’t move past the logo, could you tell me which iPhone model and iOS version you are using? This helps to spot compatibility or known issues.

Does any of this help? I’m here to assist!