Hi there! I understand you're having trouble playing videos on Coverstar using your Kindle with Android 11. To help you better, could you tell me if this happens with all videos or just specific ones? Also, have you noticed any error messages or unusual behavior when you try to play a video?

In the meantime, here are some steps you can try to get your videos playing:

1. Restart the Device: Sometimes, a simple restart can clear minor glitches. Turn off your Kindle and turn it back on.

2. Close Other Apps: Make sure no other apps are running in the background that might be affecting video playback.

3. Clear the Cache for Coverstar App or Browser:
- If you’re using Coverstar through an app, go to Settings > Apps > Coverstar > Storage > Clear Cache.
- If you're using a browser, go to the browser settings and clear the cache and cookies.

4. Check Your Internet Connection: Video playback needs a stable connection. Try switching between Wi-Fi and mobile data to see if it makes a difference.

5. Update the App or Browser: Make sure that your Coverstar app or browser is up to date to avoid compatibility issues.

6. Try a Different Browser: If you are using a browser on your Kindle and videos won’t play, try another browser app like Chrome or Firefox.

If these steps don’t help, please tell me what you tried, and if possible, any specific errors you see. I’m here to help get your videos playing smoothly!

When I get on coverstar it won't play any video?

Thanks for reaching out again about the videos not playing on Coverstar. Since you're using a Kindle with Android 11, let’s go through some targeted steps to help get your videos working.

1. Restart the Coverstar App or Browser
Close Coverstar completely—use your app switcher to swipe it away—and then reopen it. If you’re using a browser, close the browser tab and reopen Coverstar.

2. Clear Cache and Data for Coverstar
On Kindle running Android 11:
- Go to Settings > Apps > Coverstar (or your browser app if using browser).
- Tap Storage, then tap Clear Cache (and if needed, Clear Data—but note this may log you out).

3. Check Your Internet Connection
Switch between Wi-Fi and mobile data to see if that makes a difference, as video streaming needs stable internet.

4. Update Coverstar or Browser
Ensure your Coverstar app or browser is updated. If you use a browser on Kindle, update it from Amazon Appstore or sideload the latest version if possible.

5. Try a Different Browser
If you usually use one browser, try another like Firefox or Silk browser on your Kindle to test video playback.

If none of these work, it might be a server or app-side issue. You can check Coverstar’s Help Center or support for updates or outages: https://help.coverstar.app/hc/en-us[1].

Let me know which of the above you’ve tried or if you see any error messages, and we can dig deeper from there! Are you able to play any videos at all or none across the platform?

I don't think its my tablet I tried my phone and my friends phone it won't work I think the system is down.

Thanks for sharing that you've tried multiple devices and none can play videos on Coverstar. That does point towards a system-wide issue. Let me check on any reported outages or server problems for Coverstar.

It seems there isn’t any direct outage info from Coverstar’s official Help Center at this moment, but sometimes server overloads or network problems can cause this kind of widespread video playback failure. Unfortunately, when the system itself is down or experiencing issues, there isn’t much on your end that can be done besides waiting for the service to come back online1.

What I recommend:

- Keep an eye on Coverstar’s official Help Center for announcements: https://help.coverstar.app/hc/en-us[2]
- Try again after some time (15-30 minutes) to see if the videos resume playing.
- If the issue persists for many hours, consider contacting Coverstar support directly via [email protected] for more detailed updates.

I’m here to assist if you want help with anything else while waiting. Meanwhile, are you seeing any specific error messages or codes when videos fail to load? That might help me give more precise advice.