Hi there! I understand that while playing Redecor on your Windows device, certain ads freeze your game, and you don't get your rewards, plus there's no way to close those ads. Let's work through this together.

First, can you confirm if this happens every time you watch an ad or only with specific ads? Also, have you tried restarting the app recently, or clearing any cache within the app settings? This info helps me suggest the best next steps.

Meanwhile, here’s a step-by-step plan to try on your WebKit browser with Windows 10:

1. Restart the Game and Device: Close Redecor completely, restart your computer, and then launch the game again. This refresh alone often clears temporary glitches.

2. Clear Browser Cache and Cookies for Redecor: Since you’re using WebKit, try clearing cached data related to Redecor. In Windows, you can find this option in your browser’s settings under privacy or history.

3. Check Internet Connection: A spotty connection can cause ads to freeze. Make sure your internet is stable and try switching from Wi-Fi to wired if possible.

4. Update the Browser: Ensure your WebKit browser is up to date; outdated browsers can cause compatibility issues with ads and game content.

5. Disable Browser Extensions: Some browser add-ons or ad blockers might interfere with ad playback. Temporarily disable them and see if the problem persists.

6. Try a Different Browser or the Redecor App: If possible, see if the issue occurs in another browser or if you have access to a dedicated Redecor app for Windows.

7. Check for Game Updates: Verify that you are running the latest version of Redecor, as developers often release fixes for ad and reward issues.

If after these steps ads still freeze and rewards don’t appear, a known community workaround for frozen ads (on other devices) is to swipe the notifications area down and back up to help the ad finish loading—though this is less applicable on Windows but something similar might be tried by refreshing the page or toggling multitasking.

If none of these work, you could report the issue directly:

- Go to the app or browser store’s Redecor page and use their “Report a Problem” feature related to ads.

- You can also reach out to Redecor support via [email protected] with detailed info.

Would you like help walking through any of these steps? Or do you have more info about when exactly the freezing happens? This way, I can fine-tune the advice for your setup.