[easyJet] Changing the password on the app. the page does not exist

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julie
10 months ago In easyJet
changing the password on the app. the page does not exist

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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10 months ago

Hello! I understand you're trying to change your password through the easyJet app, but the password change page says it does not exist. Let's see if we can get this sorted out together.

First, could you tell me if you get this error after tapping a link in the app, or after entering your details on a specific page? Also, are you trying to reset a forgotten password, or just simply change your current password while logged in?

Meanwhile, here are some steps you can try:

1. Use the "Forgot Password" Link on the App Login Screen:
Close the app completely and reopen it. On the login screen, look for “Forgot Password” or “Reset Password.” This should send a password reset email to your registered email.

2. Check Your Password Reset Email Link:
Sometimes the link in the reset email can be broken or outdated. Make sure to use the link soon after receiving it. If the link leads to a "page does not exist" error, try copying the link into a different browser or device.

3. Reinstall the App:
Uninstall the easyJet app, then reboot your Windows device and reinstall the app. This can help clear cached data and resolve page errors inside the app.

4. Try Resetting via Web Browser:
If the app password change page is not working, try resetting your password directly via the easyJet website here: https://www.easyjet.com/en/help/booking-and-check-in/easyjet-account 1. Sometimes the app's password reset flow can encounter issues, while the website remains functional.

If you've already tried these steps or need help with a specific part of the process, please let me know what you've done, and I can guide you further! Are you able to access your registered email address to receive reset instructions?

Are you satisfied with the solution I provided so far?

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