Hi! I understand your latest ride or workout is recorded but not showing up on the ROUVY Companion app's "Training Insights" page, is that right? Just to clarify, are you using the latest version of the ROUVY Companion app on your Mac running OS X 10.15? Also, does this issue happen with all rides, or just the most recent one?

While I wait for your answers, here’s a simple step-by-step you can try that often fixes syncing issues with training insights:

1. Check for app updates: First, make sure your ROUVY Companion app is updated to the latest version available for macOS. This ensures any known bugs are fixed.

2. Restart the app and device: Close ROUVY Companion completely, then restart your Mac. Relaunch the app to refresh the connection.

3. Ensure internet connectivity: Verify your Mac has a stable internet connection, since syncing training data requires it.

4. Log out and log back in: Sign out of your ROUVY account within the Companion app, then log back in to force a fresh sync of your activities.

5. Verify data sync on ROUVY web: Check if your latest ride appears under the Training Calendar or My Activities on the main ROUVY website at my.rouvy.com. This helps isolate if the problem is with the app or account sync in general.

If you’ve already tried these or the issue persists, I can guide you through more detailed troubleshooting steps or checking your account sync settings. Could you confirm if you have done any of these steps and what you observed?

I’m here to help get your Training Insights updated properly!