Hi there! I see you're having trouble registering with the John Hancock Retirement app. I'd like to help you get that sorted out. To start, could you tell me a bit more about what's happening when you try to register? For example, are you getting any error messages, or does the registration just not complete? Also, have you tried registering before, or is this your first time? Knowing this will help me guide you better.

Says your having technical issues

Thanks for sharing that message about technical issues during registration. Let's work through some steps to get you registered on your Kindle with Android 9.

1. First, make sure your internet connection is stable—try switching between Wi-Fi and mobile data if possible.
2. Clear the app cache and data for the John Hancock Retirement app:
- Go to your Kindle's Settings > Apps > John Hancock Retirement > Storage > Clear Cache and Clear Data.
3. Restart your Kindle.
4. Try registering again in the app.

If you're still seeing the "technical issues" message, it could be a temporary service outage on our end or an app version compatibility issue.

To check for known outages or ongoing issues, try accessing the John Hancock help center or status pages here: https://www.johnhancock.com/help-center.html

If the problem persists, you might want to try registering via the John Hancock Retirement website from your Kindle’s browser at https://myplan.johnhancock.com or contact support directly at 1-888-232-3695 for personalized assistance during business hours (9 am to 5 pm ET, Monday-Friday)1 3.

Let me know how it goes after these steps! Are you satisfied with the solution I provided?